(414) 266-2000

Urgent Care & ER
  • A A A

    Text Size

  • Print Page

Urgent care

COVID-19 update
If your child has COVID-19 symptoms (fever, cough or shortness of breath), confirmed exposure or both, you can seek guidance from a pediatric provider 24/7 through Children’s Online Urgent Care.

While some of our Urgent Care locations are closed until further notice, our Mequon, Mayfair, New Berlin and Kenosha clinics are open with regular hours. As always, our Online Urgent Care video visits are available 24/7.

For most kids, the symptoms of COVID-19 are mild and the provider will likely recommend they stay home, limit their contact with others (especially at-risk populations such as the sick or elderly) and treat the symptoms with over-the-counter medication. The provider will determine if additional steps, including a COVID-19 test, are needed.

Please do not come to a Children's Wisconsin location without calling first.

For updates, visit

When your child needs urgent care services you can choose to walk-in, make an online reservation or receive care online. We offer seven convenient urgent care locations you can walk-in or reserve your spot online and wait at home until it is time to be seen. Children’s Online Urgent Care lets you video chat with a pediatric expert 24/7 from the comfort of home using your phone or mobile device.

Children's Online Urgent Care How-to Guide

Learn how to sign up and use Online Urgent Care 24/7.

Online urgent care video visits are available 24/7 offering care and advice for minor medical conditions. See a pediatric provider without leaving home.

Walk-in locations

All seven of our urgent care locations offer care on weeknights and weekends. Our Kenosha location is open daily from 9 a.m. to 9 p.m. At all of our clinics, you can either walk-in or reserve your spot online. Walk-in locations treat children from birth through 18.

Reserve your space in line

View map Urgent care map

Urgent care mapWhen you take your child to a Children’s Hospital of Wisconsin urgent care clinic, you can trust that you’ll not only receive high-quality pediatric care, but also that your child’s care plan will be fully communicated to his/her primary care provider.

In fact, we’ve received national recognition for our approach to care. Children’s Hospital is proud to be the first pediatric urgent care practice in the United States to receive the National Committee for Quality Assurance’s Patient-Centered Connected Care Recognition™. Learn more about this recognition by visiting our blog.

Urgent care is for illnesses or injuries that you normally would receive care for at your primary care doctor’s office. Appointments are never needed. A co-payment will be collected at the time of service.

We have board-certified pediatricians and pediatric nurse practitioners on staff at all of our urgent care clinics. Learn about our urgent care providers. For more information on all Children's Hospital of Wisconsin urgent care locations, call (414) 266-4800.

Urgent care or emergency room?

En español

Children's Hospital of Wisconsin's urgent care does not provide preventive care services like physicals or vaccines. Your child's primary care doctor can provide these services.

The emergency room is for more serious illnesses and injuries. Below is a general guide to help you determine whether to seek urgent care or emergency care. You can also read our blog to learn more about how to decide whether to take your child to an urgent care clinic or to the ER.

Seek urgent care for:
Seek emergency care for:
  • Earache or ear infections
  • Sore or strep throat
  • Sinus infections
  • Colds or flu
  • Pink eye or mild eye complaints
  • Urinary tract infections
  • Persistent cough not accompanied by breathing difficulties
  • Minor vomiting or diarrhea
  • Mild abdominal issues
  • Minor burns or cuts
  • Hives, rashes or bug bites
  • Diaper rash
  • Bruises or sprains
  • Lice, scabies or ringworm
  • Minor drug reactions
  • Minor injuries
  • Mild asthma exacerbations/mild wheezing
  • Croup
  • Constipation
  • Major injuries
  • Severe pain
  • Worsening of a chronic illness or problem
  • Chest pain
  • Severe headache
  • Severe bleeding that will not stop
  • Choking
  • Poisoning
  • Altered consciousness
  • Seizures
  • Drug overdose
  • Post operative complications
  • Injuries of the fingernails or nailbed
  • Intravenous fluids or antibiotics
  • Severe asthma exacerbations
  • Psychiatric emergencies
  • Evaluations for abuse or after assault


Los servicios de Cuidado Urgente de Children’s no brindan servicios de cuidado preventivo como exámenes físicos o vacunas. El médico de atención primaria de su hijo puede proporcionarle esos servicios.

La sala de emergencia es para enfermedades y lesiones más serias. A continuación le damos una guía general que le ayudará a determinar cuándo buscar atención de cuidado urgente o atención de emergencia. También puede leer nuestro blog para aprender más sobre cómo decidir si llevar a su hijo a cuidado urgente o a la sala de emergencia.

Acuda a cuidados urgentes para atención de: Acuda a emergencias para atención de:
  • Dolor o infecciones del oído
  • Dolor o infección de la garganta
  • Sinusitis
  • Resfriados o gripe (influenza)
  • Conjuntivitis o quejas leves de los ojos
  • Infecciones de las vías urinarias
  • Tos persistente que no está acompañada por dificultad respiratoria
  • Vómito o diarrea leve
  • Problemas leves del abdomen
  • Cortes o quemaduras leves
  • Ronchas, salpullido o picaduras de insectos
  • Irritación en el área del pañal
  • Moretones o torceduras
  • Piojos, sarna o tiña
  • Reacciones leves a los medicamentos
  • Lesiones leves
  • Aumento leve del asma o sibilancia (silbidos)
  • Crup
  • Estreñimiento
  • Lesiones graves
  • Dolor severo
  • Empeoramiento de una enfermedad o problema crónico
  • Dolor del pecho
  • Dolor de cabeza severo
  • Sangrado abundante que no se detiene
  • Ahogo
  • Envenenamiento
  • Cambios en el estado de alerta
  • Convulsiones o ataques
  • Sobredosis de fármacos o drogas
  • Complicaciones posoperatorias
  • Lesiones de las uñas o las bases de las uñas
  • Líquidos intravenosos o antibióticos
  • Intensificación severa del asma
  • Emergencias psiquiátricas
  • Evaluaciones por abuso o después de una agresión