Patient and family experience

Why we measure it - It's important that we understand how we are doing, so we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best clinic experience possible. We ask patients and families to rate our clinic on a scale from 0 to 10 where 0 is the worst clinic and 10 is the best clinic. We only use the responses 9 and 10 to track our progress. We know that patients and families who rate our clinic at a 9 or 10 will most likely refer others to us.


What this means - This graph shows the percent of patients and families who had a visit to our orthopedic clinic and gave a 9 or 10 rating in response to the survey question, "Using a number from 0 to 10, where 0 is the worst clinic possible and 10 is the best clinic possible, what number would you use to rate this clinic during your child's stay?"

About the data - Children's Hospital of Wisconsin in Milwaukee uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. Children's Hospital uses the feedback from this survey to direct changes that will improve the patient and family experience.

Related dimensions of care:

imgEffective imgPatientcentered imgTimely

How we provide the best care

  • We offer an outreach clinic in Greenfield, Wis. (Greenway Clinic) to reduce the number of trips to make to our downtown location. Patients see the same orthopedic specialists at the Greenway Clinic as they would at the hospital.
  • The Orthopedic Center uses the Lean system to improve the way the clinic runs and the overall patient and family experience in the clinic. Lean is an internationally recognized tool that helps the clinic run more efficiently and allows health care providers to focus on caring for patients. The Greenway Clinic location was designed using the Lean system.
    Both of our locations offer in-clinic radiology services, which saves time.
  • We offer a patient support group for kids who wear a brace and educational family forums for patients who need scoliosis surgery.
  • We regularly survey our patients and encourage them to share their opinions and suggestions.  We then use their feedback to make positive changes in our clinics to better serve our patients.

Nurse line

We provide a nurse call line where patients and families can leave their questions or concerns. While messages can be left anytime, an orthopedic nurse will respond within 60 minutes to messages left during the following hours: Monday through Friday from 8 a.m. to 4:30 p.m. To reach our Nurse Line, call (414) 266-2411.