Patient and family experience

Why we measure it - It's important that we understand how we are doing, so we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best clinic experience possible. We ask patients and families to rate our clinic on a scale from 0 to 10 where 0 is the worst clinic and 10 is the best clinic. We only use the responses 9 and 10 to track our progress. We know that patients and families who rate our clinic at a 9 or 10 will most likely refer others to us.

imgPatFamSat2

What this means - This graph shows the percent of patients and families who had a visit to our orthopedic clinic and gave a 9 or 10 rating in response to the survey question, "Using a number from 0 to 10, where 0 is the worst clinic possible and 10 is the best clinic possible, what number would you use to rate this clinic during your child's stay?"

About the data - Children's Hospital of Wisconsin in Milwaukee uses a third-party vendor to survey our patient and family satisfaction levels. We then use the feedback from these surveys to make improvements within our clinics to further enhance our patient's and families' overall clinic experience.


Related dimensions of care:

imgEffective imgPatientcentered imgTimely


How we provide the best care

  • Our conveniently located outreach clinic in Greenfield, Wis. (Greenfield Clinic) reduces the number of trips to our hospital in Milwaukee. Patients will see the same orthopedic specialists at the Greenway Clinic as they would if they were treated at the hospital.
  • We are constantly coming up with new ways to run our Orthopedic Center more efficiently. This allows our specialists to direct their focus on caring for patients and increases patient and family satisfaction levels.
  • Both of our Milwaukee and Greenfield locations offer in-clinic radiology services.
  • We offer a patient support group for kids who wear a brace and educational family forums for patients who need scoliosis surgery.

Nurse line

We provide a nurse call line where patients and families can leave their questions or concerns. While messages can be left anytime, an orthopedic nurse will respond within 60 minutes to messages left during the following hours: Monday through Friday from 8 a.m. to 4:30 p.m. To reach our Nurse Line, call (414) 266-2411.