EDTC Patient and family experience

Why we measure it - It's important that we understand how we are doing, so we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best experience possible with us. We ask patients and families to rate our center on a scale from 0 to 10 where 0 is the worst center and 10 is the best center. We only use the responses 9 and 10 to track our progress. We know that patients and families who rate our center at a 9 or 10 will most likely refer others to us.

imgEDTCPatFamExp2

What this means - This graph shows the percent of patients and families who had a visit to our emergency department/trauma center and gave a 9 or 10 rating in response to the survey question, "Using a number from 0 to 10, where 0 is the worst clinic possible and 10 is the best clinic possible, what number would you use to rate this clinic during your child's stay?"

About the data - Children's Hospital of Wisconsin in Milwaukee uses a third-party vendor to survey our patient and family satisfaction levels. We then use the feedback from these surveys to make improvements within our emergency department to further enhance our patient's and families' overall experience.

Related dimensions of care:

imgEffective imgPatientcentered imgTimely

How we provide the best care

  • We encourage partnerships with open, ongoing communication between family members and health care providers. Our Family Advisory Committee is made up of parents and hospital staff to improve communication, quality of care and hospital services.
  • Based on the feedback we receive from patients and families, we continue to change current practices and try out new ideas to create a better patient experience.

Family accommodations

Families traveling from long distances are encouraged to use our Access Center to make travel arrangements and schedule appointments. Local hotel chains on our referral list offer lodging discounts for families staying with us.