Children's Hospital of Wisconsin Fox Valley

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Children's Hospital of Wisconsin in Neenah is the only hospital in the Fox Valley dedicated exclusively to the care of kids. Our pediatric care providers know that little bodies respond differently to illness and treatment. Outstanding care providers, coupled with kindhearted care and explanations kids can understand, makes Children’s Hospital of Wisconsin the best choice for your sick or injured child.

Our care providers in the Fox Valley have direct access to specialists at our hospital in Milwaukee. They are ranked #1 in the nation for care of preemies and newborns.

Neonatal intensive care unit

Fox Valley Neonatal Intensive Care UnitHaving a baby in the Neonatal Intensive Care Unit (NICU) is often an unexpected journey. The staff of the Children’s Hospital of Wisconsin in the Fox Valley NICU will do their best to help you as well as your baby.

The unit is equipped with the state-of-the-art equipment necessary for the diagnosis and treatment of critically ill newborns. The specialized care of these babies is provided by our team of highly skilled and dedicated staff. In addition, we are committed to providing family-centered care and partnering with parents. Parents are the most important members of a baby’s care team. The time that parents spend with their baby is as important as their medical care. Parents are welcome to be near their baby as often as they are able.

While it is normal to feel helpless when your baby is in our NICU, there are many things you can do to help soothe, calm and care for your baby. Ask questions. Your baby’s caregiver will be more than happy to assist and teach you. Our family-centered care is one reason why a very high percentage of patient families give our NICU services an "excellent" or "very good" rating and would recommend our NICU services.

Learn more about our NICU care. 

Pediatric unit

Pediatric Unit

Children’s Hospital of Wisconsin in Neenah has a 22-bed pediatric unit. Our specially trained staff provides family-centered care for children of all ages -- from newborns to teens. We encourage family members to be involved in their child's care decisions and we listen carefully to each patient's family because parents know their child best. We offer space for parents to sleep and shower so they can stay close to their children.

Some unique aspects of our pediatric unit include:

  • Specially trained doctors and nurses – Children’s Hospital is the only hospital in the Fox Valley with a pediatrician specially trained in hospital care of children on site 24/7. And more than 75 percent of our primary nurses are certified pediatric nurses. In addition, pediatric specialists from Children's Hospital in Milwaukee are available for consultation. 
  • Child life specialists – Being in the hospital can be scary. That’s why we have child life specialists on site who help children cope with their hospital stay and procedures through play, preparation, teaching and support. 
  • Social work staff – We have staff who are educated and licensed to help families deal with issues related to having a child who is sick or injured. They can help you with community referrals and financial resources that can provide your family with support and necessary services.
  • Short stay procedures room - A special area designed for IV infusion patients.
  • Playroom - We have a special playroom with toys, movies, video games and books to help children during their hospital stay.
  • Procedure room - Whenever possible, we do procedures in a special treatment room. This helps your child feels safe in his or her hospital room because nothing scary or uncomfortable happens where they sleep or rest.

Specialty clinics

Children's Hospital of Wisconsin Fox Valley specialty clinicsChildren's Hospital of Wisconsin has specialty outpatient clinics in Neenah and De Pere to provide local care for kids with health care needs from birth to young adulthood. Our clinics complement the inpatient services at Children's Hospital of Wisconsin in Neenah and offer a convenient, close-to-home treatment option for families who don't live near Children's Hospital in Milwaukee.

Patient and visitor information

Pediatric unit

  • Telephones: Every patient room has a direct telephone line. Cellular telephones are allowed in the Pediatric Unit. Cell phone use is also permitted in the lounge outside the entrance to the unit.
  • Visiting: All visitors need to be healthy. Please do not visit if you are not feeling well (see our infection control guidelines below). Parents and grandparents may visit a child at any time. Siblings may visit during visiting hours if they are with a parent, unless special visitor rules are in place. Visiting hours are 9 a.m. to 9 p.m.
  • Family and visitor badges: Identification badges are required 24 hours a day. All visitors and family members must get visitor badges at the nurses' station and return them after each visit.
  • Pantry: Snacks, sandwiches, and drinks are available in our pantry for those patients and families who need something after regular food service hours are over. There is a refrigerator for families who wish to bring in their own food.

Neonatal intensive care unit

  • Telephones: Every patient room has a direct telephone line. Cellular telephones are not allowed in the Neonatal Intensive Care Unit in order to keep the environment calm and quiet. Cell phone use is permitted in the lounge outside the entrance to the unit.
  • Visiting: All visitors need to be healthy. Please do not visit if you are not feeling well (see our infection control guidelines below). Parents and guardians, grandparents (if parents approve them visiting by themselves) and up to two specified "superheroes" may visit at any time. Visitors must be 12 years of age or older, unless they are a sibling (brother or sister) of an infant. Siblings must be 2 years of age or older and are welcome to visit with parents or guardians. All visits by anyone under the age of 18 will be limited to one hour per day. Siblings must be with a parent. Sibling visits may be limited during winter and flu season. Please ask the nurse for more information about sibling visits. We ask that families limit visitors to four people at the bedside at one time. This number may be decreased if the staff decides that the baby needs more rest.
  • Family and visitor badges: Identification badges are required 24 hours a day. All visitors and family members must get visitor badges at the nurses' station and return them after each visit.

Meals

Theda Clark Medical Center has a full-service cafeteria located on the lower level. Hours are:

  • Breakfast: 6:30 a.m. to 9:30 a.m.
  • Light breakfast: 9:30 a.m. to 10:30 a.m.
  • Lunch: 11 a.m. to 1:30 p.m.
  • Dinner: 4 p.m. to 6:30 p.m.

Vending machines are accessible 24 hours a day on the lower level and on the first level of the west pavilion. Soda machines are located on the third floor in the NICU networking room and throughout the hospital. A coffee shop is located on the first floor off the central hall near the gift shop. Parents may bring food or drinks from home. A small refrigerator is available in the main lobby area off the elevators on the third floor.

Infection control guidelines

Hand washing: Hand washing is the single most effective way to decrease the spread of germs. It is important to wash your hands with soap and water after feeding, changing diapers or helping your child in the bathroom, as well as after you have eaten and after you have used the bathroom. In addition, in the Neonatal Intensive Care Unit, you must wash your hands with soap and water for two minutes before entering the room.

Isolation: The purpose of isolation is to help prevent the spread of germs among patients, visitors and hospital staff. The type of isolation depends on how the germ causing the illness spreads. Germs can enter the body through the air or from contact with stool, blood or other body fluids. If a child is in isolation, a sign will be posted on the door outlining special precautions that need to be taken. Please ask the child's nurse if you have any questions.

Patient safety: Infectious diseases can be carried into a hospital from the outside. Therefore, we ask that you do not pick up, hold, feed or play with any child in the hospital but your own. Doing so may cause harm to you, your child or other patients. These guidelines will help protect you and children you have at home from illness and protect other children in the hospital from accidental injury or illness.

Visitors' health: If family members or friends have colds or other infectious diseases, please do not allow them to visit your child. If any family members have been exposed to measles or chicken pox within the last 21 days and never had the illnesses, please do not allow them to visit. Be sure all children who are visiting are up-to-date on their shots.

Community programs

Children's Hospital of Wisconsin Fox Valley community programs

Children’s Hospital of Wisconsin in Neenah is dedicated to providing community services to enhance our overall mission to improve the health status of children throughout Wisconsin.

We offer or support a variety of resources and programs for children, parents, health care providers, teachers, caregivers, law enforcement and other community agencies in order to increase the safety and well-being of our children from birth through adolescence.

  • The Fox Valley Child Advocacy Center is a safe place for children who may have been neglected or abused, and provides resources to help children and their families heal.
  • Awareness to Action (A2A) is funded by Children’s Hospital of Wisconsin and implemented locally through the Sexual Assault Crisis Center in Appleton.
  • The Northeast Regional Center for Children and Youth with Special Health Care Needs (CYSHCN) is one of five Regional Centers in Wisconsin. Wisconsin Regional Centers support families with children and youth with special needs and the providers who serve them by offering free and confidential services that include information and referral, parent support, information on health insurance and benefits, transition planning and connections to community resources.
    • Located on the second and third floors of the hospital, CYSHCN operates resource libraries to provide books, pamphlets, brochures, videos, access to computers, etc., for parents and caregivers on a variety of child health related topics. A staff person is also available on the second floor clinic area as a live resource for all families Monday - Thursday, from 8 a.m. through Noon.
  • The Wisconsin Statewide Medical Home Initiative promotes the "medical home" concept — a family-centered, team approach to health care — to primary care providers, families and health service providers throughout Wisconsin.

Family resources and support

Children's Hospital of Wisconsin Fox Valley family resources and support

Children’s Hospital of Wisconsin in Neenah offers several resources and support services to assist you. Whether you are visiting for a single outpatient appointment, a day in the hospital or an extended inpatient stay in our pediatric or neonatal intensive care units, you have access to support services designed especially for you and your family.

Child life

Going to the hospital or clinic can be scary for children. Child life specialists are available in the hospital to help your child or teen learn about the hospital, understand why they are there and to cope with their hospital stay.

Social work

Our social work staff is available to help patients and their families with social, emotional and financial issues related to an illness or injury.

Bereavement/grief

When the unthinkable happens and a family must endure the heart breaking loss of a child, our Children's Hospital of Wisconsin staff can put you in touch with our bereavement program coordinator and a local chaplain. The Children’s bereavement program serves families who have experienced the death of a child at the hospital.

NICU Family Host Program

Parents who have had personal experience in a Neonatal Intensive Care Unit volunteer to support families with babies currently being cared for in the NICU. Please ask your nurse if you would like to speak with a NICU family host volunteer.

Family involvement

Parents can help in many ways to improve how Children's Hospital cares for children and families. We understand that you know your child better than anyone. We welcome open, ongoing discussions with families. Our goal is to support families in their role as caregiver. In addition, we offer opportunities for families to become involved to improve our care and services by serving on our volunteer-based Family Advisory and Families as Partners committees.

Chaplain

Children’s Hospital of Wisconsin in Neenah partners with Theda Clark Medical Center chaplains to help you and your family explore and address your spiritual issues, no matter what your faith. To contact a chaplain, call (920) 729-3158.

CaringBridge© - A free patient web site service

Staying in touch with family and friends is important when your child is hospitalized. CaringBridge is a free site that can help you stay connected.

Interpreter

Interpreter services are available to help bridge language barriers. Ask a staff member to help you get this service.

Report a concern

If you have a concern about patient care provided at one of our hospitals or clinics, we encourage you to let us know.

Find out how to report a patient care or safety concern by phone or electronically.

If you have a concern about activities that may involve a violation of law, regulations or policies by our employees, physicians or other individuals associated with our organization, we encourage you to let us know. These reports are confidential and can be anonymous.

Find out how to report a compliance issue by phone or electronically.

View the Children's Hospital of Wisconsin in Neenah privacy policy.

Our staff