Staying at Children's Hospital
Checking in
ID bands for patients
Upon arrival, an ID band will be placed on your child. Our staff must use that band to check your child's identity before all procedures, including giving medicine, giving blood or doing lab draws. This is an important safety check to make sure your child gets the right treatment.
ID badges must be worn at all times by family members and visitors in the hospital.
At admission, all inpatient families are asked to create a visitor list. A parent/grandparent/guardian badge will be given only to adults who are directly responsible for the patient. A visitor badge will be given to every other person who is on the visitor list.
Badges are available at any of the Welcome Centers. The "Guidelines for Visitors" section lists Welcome Center locations. Badges are also available at any nurse's station.
A new badge is needed every day. Badges must be worn at all times. Badges can be turned in at a Welcome Center or any exit.
Smoking
Children's Hospital is a smoke-free environment. Children's Hospital does not permit the use of any tobacco products, or smokeless or "spit" tobacco on our property. This includes all property owned, leased, or operated by the hospital. This includes buildings, grounds, streets, sidewalks, parking lots, and structures. Ask staff if you need more information.
Dining and Food Service
Children's Hospital wants our kids to be the healthiest in the nation. To help achieve this goal, we encourage patients, their families and our staff to make healthy food choices. We offer a discount on specially marked healthy food items.
Cafe West
Cafe West is located near the main entrance to the hospital. The cafe is open 23 hours a day. It is closed from 4 a.m. to 5 a.m.
Coffee Cabana
Coffee Cabana is located on the second floor of the Clinics building, just off the skywalk. It offers a variety of special coffees and bakery. The Coffee Cabana is open from 6:30 a.m. to 2 p.m. weekdays.
Food for you child
Children's Hospital has room service for patients. Children may order any item off the menu in their room. Call between 7 a.m. and 9 p.m. by dialing (414) 266-3663. There is no charge for patient room service for the patient. Your child's food order will be delivered to their room within 45 minutes. Parents may leave a message between 9:00 p.m. and 7:00 a.m. to order their child's meals for the next day.
Per doctor's orders, some food items may not be allowed. If you have any questions about your child's meals, ask to see a dietitian. We do not automatically send food trays to patient rooms. However, we do check on children after each meal to make sure they have placed an order.
For information about ordering food, call the Nutrition Services Department at (414) 266-3663.
Do not give your child any food without consulting your child's nurse.
Lower level dining room
The lower level dining room offers hot breakfasts, a salad bar, sandwiches, pizzas, soups, snacks, and beverages. It is open from 6:00 a.m. - 10:30 a.m., 11:00 a.m. - 7:00 p.m. weekdays.
Skywalk Deli
The deli is located on the second floor of the Clinics building. It is open from 6:30 a.m. to 4:30 p.m. weekdays. The deli offers a variety of hot and cold food, including sandwiches and salads. All items are to go. Seating is available. Call (414) 266-6132 for a list of menu items.
Vending machines
Vending machines are located throughout the building.
Parent meal program
We encourage parents and caregivers to visit our dining areas listed above, but if you can't, we have a parent meal program available. Parents or caregivers can buy room service meal tickets in the amount of $2 at Cafe West, the lower level dining room, the Skywalk Deli or the Gift Shop. Tickets can be used to pay for food from room service. They are non-refundable.
Visiting hours and overnight stays
Children's Hospital knows family and friends can help create a home-like and healthy environment. We work hard to keep each patient's right to privacy and security.
Visiting hours
Inpatient families are asked to make an accepted visitor list. Parents, grandparents and legal guardians may visit children at any time. Visiting hours for all others are from 8:00 a.m. to 8:00 p.m..
For the safety of our patients, all visitors must be free from illness. Speak to your child's nurse if you plan to bring siblings or other children to visit.
Overnight stays (Hotels and Motels)
Many area hotels offer discounts to parents/family of our patients. A list of nearby hotels is also available from the Daniel M. Soref Family Resource Center or on our website. Visit chw.org/lodging for more information.