Hospital amenities and services

At Children’s Hospital of Wisconsin, we want your experience to be as pleasant as possible. We offer a variety of services to help ease the stress and anxiety a hospital stay may cause you and your family.

ATMs | Area dining/shopping | Buses | Chapel | Computer use | Gift Shop | Mail | Parking | Pharmacy | Taxicabs

Special programs and services

Adolescent programs | Breastfeeding | Child Life | Ethics Advisory Committee | Family accommodations | Family Resource Center | Language services | Patient Relations | Playrooms | School program | Security | Sibling care | Social work | Spiritual care | Volunteer services

ATMs

ATMs are located in the skywalk near the deli and in the hospital lobby. Bank fees apply.

Area dining/shopping

The Daniel M. Soref Family Resource Center, located on the first floor of the hospital, has information about area restaurants, shopping malls, attractions and other services. Learn more about the area.

Buses

A bus stop is located near the hospital and clinics building for Milwaukee County bus routes 10, 31 and 67. Bus schedules are available in the Daniel M. Soref Family Resource Center.

Chapel

The nondenominational chapel, located on the first floor of the hospital, is open 24 hours a day. A brief service is held Fridays at noon.

Computer use

Children’s Hospital provides computer and Internet access to help connect families with friends and family members. Password and login information is posted on each computer.

  • Families may use their own computers, phones or wireless devices to connect to the hospital’s free WiFi.
  • Internet access also is available on computers located in the family lounges and in the Daniel M. Soref Family Resource Center.
  • Inpatient families may check out a laptop from the Daniel M. Soref Family Resource Center to access the Internet. There is no charge for this, but a credit card is required (only to be charged if the computer is damaged or not returned).
  • Families can set up their own password-protected website at www.caringbridge.com. This service is free and photos can be posted on the site. Cameras may be borrowed from the Daniel M. Soref Family Resource Center.

If you have questions about how to access the Internet, visit the Daniel M. Soref Family Resource Center or call (414) 266-3169.

Gift Shop

Children's Hospital of Wisconsin's Gift Shop offers a wide variety of products to help brighten the day of hospitalized patients. With gifts for every age, we can help you customize your gift and have it delivered directly to the patient. Gifts are available in sizes and prices to fit any budget. For help or questions, call us at (414) 266-2185. 

Mail

When sending mail/packages to patients, address all mail to:

Child’s name and room number
Children’s Hospital of Wisconsin
PO Box 1997
Milwaukee, WI 53201-1997

Parking

Parking is free to patient families and visitors. Free valet parking is offered 6:30 a.m. to 8 p.m. Monday through Friday at the main hospital entrance. At the clinics building, valet parking is offered 7 a.m. to 5:30 p.m. Monday through Friday. There is no valet available on Saturday, Sunday or holidays.

Pharmacy

Skywalk Pharmacy is located at the north end of the skywalk on the second floor of the clinics building. You can have your prescriptions filled before you leave, with the option of transferring future refills to your local pharmacy. Most prescription insurance plans are accepted. The Skywalk Pharmacy is a full-service pharmacy. You may fill prescriptions for the whole family. You also may buy over-the-counter medicines, diabetes supplies, vitamins, breast pumps, formula and other supplies. Hours are 8 a.m. to 6 p.m. Monday through Friday. Call the Skywalk Pharmacy at (414) 266-1893.

Taxicab service

To request a taxi, call American United Taxi Cab Company at (414) 220-5000.

Special programs and services

Adolescent programs

Special programs are offered so teens can meet other teens and take part in activities designed for them. Information about these programs is available through the child life specialist on your unit. Ask your child’s nurse about activities available in the Teen Lounge. Learn about our Teen Advisory Council.

Breastfeeding/lactation services

Consultants are available to help you with any breastfeeding concerns during hospitalization when an infant or toddler is ill. They are available Monday through Friday. Pumping rooms and breast pumps are available throughout the hospital. For more information, call the Lactation Management Service voice mail at (414) 266-1757 or talk to your child’s care provider.

Child Life Program

Child life specialists help to prepare children for procedures and surgery using demonstration, play, distraction and pain management techniques to explain situations in ways children can understand. Your child’s nurse or care provider can arrange a meeting with a child life specialist. Learn more about our Child Life Program.

Daniel M. Soref Family Resource Center

The Daniel M. Soref Family Resource Center is located on the first floor. Families may check out DVDs, video games, laptops and tablets. Computers, printer, fax machine and phone chargers also are available for use in the family resource center. The Southeast Regional Center for Children and Youth with Special Health Care Needs is located here. It offers support, information and help connecting to resources. Financial Counseling, Patient Relations, Spiritual Care and the CompassWisconsin: Threshold (Katie Beckett) program also are located here. Hours are 9 a.m. to 5 p.m. Monday and Friday, 9 a.m. to 8 p.m. Tuesday, Wednesday and Thursday, and 9 a.m. to 3 p.m. Saturday. Call (414) 266-3169 with questions.

Ethics Advisory Committee

You may need to make tough decisions about your child’s care. A special group called the Ethics Advisory Committee is available to help you. Committee members include people from Children’s Hospital and the community. If you would like to meet with them, please tell one of your child’s caregivers.

Family Accommodations Program

Children’s Hospital of Wisconsin understands traveling with a sick child to a new city can be stressful. To make your stay at Children’s Hospital as easy as possible, many local hotels offer discounts to our patient families. We offer a list of hotels and other travel information.

Language Services

Interpreters are available for free 24 hours a day, 7 days a week to families who speak limited English or who are hearing or speech impaired. Your child’s nurse or care provider can arrange support for you. Learn more about your Language Services.

Patient Relations

If you have questions or concerns about any service provided by Children’s Hospital, call Patient Relations at (414) 266-7848.

Playrooms

Playrooms are available in each unit. They are “safe” rooms for patients where no medical procedures are done. Child life specialists manage the playrooms with the help of volunteers. Different activities are offered for children of all ages. Families are important in helping to keep the playrooms safe and clean. Please remember the following:

  • Playrooms are for patient use only.
  • Children should be supervised by an adult family member when volunteers or child life specialists are not present.
  • Toys should be picked up and placed in the toy bin labeled “Dirty Toys” when children are done playing.
  • Let the volunteer, child life specialist or nurse know if there are toys that need cleaning.

School program

Our school program has three hospital-based teachers and one teacher’s aide from the Wauwatosa (Wis.) Public School District. School-aged children who cannot leave their rooms to go to the classroom will get bedside teaching. Hospital teachers work with the children’s classroom teachers to be sure lessons are current. Ask your child’s nurse if your child needs more information about or support from the school program.

Security Services

Security officers are available 24 hours a day to help patients, families and visitors. Security can be contacted for any personal or hospital security concern. We take responsibility for protecting children very seriously and provide a wide variety of services and information. For your safety, common areas of the hospital are under closed-circuit video surveillance.

Lost and found/security for valuables

If you or your child lose anything while at the hospital, call Security Services at (414) 266-2552. A staff member is on duty 24 hours a day. Items found by hospital staff are brought to Security Services and placed in safe keeping for two weeks. Patients, parents and visitors are strongly encouraged to leave large amounts of cash, jewelry, electronics or other valuables at home. If you must bring valuables to the hospital, please keep them with you at all times. Children’s Hospital is not responsible for your personal property.

Sibling Care

Sibling Care is available for families with a hospitalized child. Brothers and sisters ages 2-12 may go to Sibling Care. It is located near Admitting off the hospital lobby. Children participate in age-appropriate play activities to help them understand their brother or sisters’ health care needs. Children must be checked in and out by the same parent or guardian. Space is limited for safety reasons and there is a 90-minute time limit. For more information, call (414) 266-3908.

Social Work Services

Social workers are available to help you and your family with social, emotional and financial issues related to your child’s illness. They may be helpful in referring you to coordinating services. Your child’s nurse or care provider can arrange a meeting with a social worker or you may call (414) 266-3465 and ask for a social worker.

Spiritual Care Services

Chaplains are available 24 hours a day to provide spiritual support to patients and their families. At your request, chaplains will contact your priest, minister, rabbi or other spiritual leader regarding your child’s hospitalization. Contact Spiritual Care through your child’s nurse or by contacting the hospital operator at (414) 266-2000 to page the on-call chaplain. Information about local religious services is available. The nondenominational chapel, located on the first floor of the hospital, is open 24 hours a day.

Volunteer Services

Children’s Hospital has a highly-valued team of volunteers. They work closely with staff in the hospital to support patient family needs. They are identified easily by their bright blue smocks. They also wear identification badges. Volunteers staff the hospital between 7 a.m. and 10 p.m. If you have questions about the volunteer program, call (414) 266-2180.