e-Consult

e-Consult is a web-based electronic consultation service for health care providers. It is designed to offer a coordinated multidisciplinary case review, advisory opinion and recommendation of care for rare symptoms and illnesses. This program is not intended for common, simple conditions. This service is not intended to be used by patients, parents/guardians or families.

This service is for nonurgent patient consultations. If you have an urgent need, please either call your local emergency department or the Children's Hospital of Wisconsin Physician Referral and Consultation Center at (800) 266-0366.

Who is e-Consult intended for?

  • Health care providers outside of the local service area for Children's Hospital of Wisconsin.
    • Providers from southeastern Wisconsin, Fox Valley, Green Bay and northern Illinois SHOULD NOT use this service. Providers from these areas should call the Physician Referral and Consultation Center at (800) 266-0366.
  • e-Consult is not intended to be used by the general public, parents/guardians or families. If you are a parent/guardian or family member and would like your child's condition reviewed, please have your child's primary care physician or specialists submit the e-Consult form. Questions should be directed to (414) 266-3456 or csg@chw.org

Why e-Consult?

Pediatric specialists at Children's Hospital of Wisconsin developed the e-Consult program to:

  • Address the shortage of pediatric specialty health care professionals in rural areas.
  • Reduce barriers to care caused by distance and limitation on transportation.
  • Reduce the likelihood that a patient would otherwise delay or forego care.
  • Increase access to educational materials and services.
  • Increase opportunity for physicians to collaborate with pediatric specialists that they may not otherwise have access to.
  • Help control health care costs while enabling health care professionals to provide quality, up-do-date services to their patients.

Submit an e-Consult 

Learn more about the e-Consult process 
Frequently Asked Questions (FAQs)

e-Consult disclaimer

The service provided through the e-Consult service is different from the diagnostic services typically provided by a physician. The Children's Specialty Group physicians providing this service will not have the benefit of information that would be obtained by examining the patient, obtaining their own history and observing the patient's physical condition. Therefore, the physician may not be aware of facts or information that would affect his or her opinion of the patient's diagnosis. By deciding to engage this service, you acknowledge and agree that you are aware of this limitation and agree to assume the risk of this limitation.

By requesting an e-Consult through this website, you acknowledge and agree that:

  • The advisory opinion and/or recommendation is limited and provisional;
  • The consultation is not intended to replace a full medical evaluation with a physician;
  • The physician(s) performing the e-Consult does not have the benefit provided by a direct physical examination.

By engaging our services, you acknowledge and agree to solely assume the risk of these limitations, you further understand that no warranty or guarantee has been made concerning any particular advisory opinion, result or cure of the patient's condition.

Use of this service does not oblige the provider to refer to Children's Hospital of Wisconsin, Children's Specialty Group, The Medical College of Wisconsin or any affiliated providers.

Learn more about the e-Consult process

If you have further questions please call (414) 266-3456 or e-mail csg@chw.org.

Step 1: Once an e-Consult form is submitted, the Clinical Navigation Team will review the e-Consult request. The lead Clinical Navigator (pediatric hospitalists) will either call or e-mail the submitting provider with details on expectations, next step and contact information. (24-48 business hours).

Step 2: The Clinical Navigator will determined whether a single or multiple specialties are needed to complete the e-Consult. If a single specialty is necessary, the team will hand-off the e-Consult to the specialty e-Consult physician leader. If the e-Consult requires more than one specialty, the Clinical Navigator will form a team with the needed specialty e-Consult physician leaders to review the e-Consult. (24-72 business hours).

Step 3: Patient release forms and medical records are gathered by the specialty physician or the Clinical Navigation Team.

Step 4: The specialty physician or the Clinical Navigation Team will create an e-Consult report. The report will contain information on possible advisory opinion, recommended care and next steps.

Step 5: e-Consult is completed and report sent to submitting provider. Total time for e-Consult process typically is estimated to be completed in 10 business day or less unless otherwise noted. In some cases the timeline may extend beyond 10 business days

e-Consult disclaimer

The service provided through the e-Consult service is different from the diagnostic services typically provided by a physician. The Children's Specialty Group physicians providing this service will not have the benefit of information that would be obtained by examining the patient, obtaining their own history and observing the patient's physical condition. Therefore, the physician may not be aware of facts or information that would affect his or her opinion of the patient's diagnosis. By deciding to engage this service, you acknowledge and agree that you are aware of this limitation and agree to assume the risk of this limitation.

By requesting an e-Consult through this website, you acknowledge and agree that:

  • The advisory opinion and/or recommendation is limited and provisional;
  • The consultation is not intended to replace a full medical evaluation with a physician;
  • The physician(s) performing the e-Consult does not have the benefit provided by a direct physical examination.

By engaging our services, you acknowledge and agree to solely assume the risk of these limitations, you further understand that no warranty or guarantee has been made concerning any particular advisory opinion, result or cure of the patient's condition.

Use of this service does not oblige the provider to refer to Children's Hospital of Wisconsin, Children's Specialty Group, The Medical College of Wisconsin or any affiliated providers.

e-Consult Frequently Asked Questions

e-Consult is intended for health care providers outside of the local service area for Children's Hospital of Wisconsin. Providers from southeastern Wisconsin, Fox Valley, Green Bay and northern Illinois SHOULD NOT use this service. Providers from these areas can access our specialists, through the Physician Referral and Consultation Center at (800) 266-0366.

What type of patient cases should be considered for an e-Consult?

e-Consult was designed to give a consult or second opinion on patients with rare symptoms and illnesses. It is not intended for urgent cases or cases that need immediate attention. Health care providers that have an urgent need, should contact their local emergency department or the Children’s Hospital of Wisconsin Physician Referral and Consultation Center at (800) 266-0366.

Is there a cost for using e-Consult?

There is no cost to use the e-Consult service. It is a free, web-based electronic consultation service for health care providers. Use of this service does not oblige the provider to refer to Children's Hospital of Wisconsin, Children's Specialty Group, The Medical College of Wisconsin or any affiliated providers.

How long does it take to complete an e-Consult?

The typical e-Consult can be completed within 10 business days or less from the time an e-Consult is submitted. In some cases, the Clinical Navigation Team may take additional time to complete the e-Consult.

Who will complete the e-Consult?

The Clinical Navigation Team will guide the e-Consult process and has access to all of the pediatric specialty physicians at Children's Hospital. Click here to learn more about the e-Consult process.

If you have additional questions, please call (414) 266-3456 or e-mail csg@chw.org. Someone is available Monday through Friday, 8 a.m. to 5 p.m.

e-Consult disclaimer

The service provided through the e-Consult service is different from the diagnostic services typically provided by a physician. The Children's Specialty Group physicians providing this service will not have the benefit of information that would be obtained by examining the patient, obtaining their own history and observing the patient's physical condition. Therefore, the physician may not be aware of facts or information that would affect his or her opinion of the patient's diagnosis. By deciding to engage this service, you acknowledge and agree that you are aware of this limitation and agree to assume the risk of this limitation.

By requesting an e-Consult through this website, you acknowledge and agree that:

  • The advisory opinion and/or recommendation is limited and provisional;
  • The consultation is not intended to replace a full medical evaluation with a physician;
  • The physician(s) performing the e-Consult does not have the benefit provided by a direct physical examination.

By engaging our services, you acknowledge and agree to solely assume the risk of these limitations, you further understand that no warranty or guarantee has been made concerning any particular advisory opinion, result or cure of the patient's condition.

Use of this service does not oblige the provider to refer to Children's Hospital of Wisconsin, Children's Specialty Group, The Medical College of Wisconsin or any affiliated providers.