Patient and family experience
Why we measure it
- It's important that we understand how we are doing, so we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best clinic experience possible. We ask patients and families to rate our clinic on a scale from 0 to 10 where 0 is the worst clinic and 10 is the best clinic. We only use the responses 9 and 10 to track our progress. We know that patients and families who rate our clinic at a 9 or 10 will most likely refer others to us.
What this means
- This graph shows the percent of patients and families who had a visit to our urology clinic and gave a 9 or 10 rating in response to the survey question, "Using a number from 0 to 10, where 0 is the worst clinic possible and 10 is the best clinic possible, what number would you use to rate this clinic during your child's stay?"
About the data
- Children's Hospital of Wisconsin in Milwaukee uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. Children's Hospital uses the feedback from this survey to direct changes that will improve the patient and family experience.
Related dimensions of care:
- At Children's Hospital, our focus is on family-centered care. We want our family members and health care providers to work together as partners. Our Family Advisory Committee is made up of parents and hospital staff who work together to improve communication, quality of care and hospital services for families.
- We value patient and family feedback. Our staff members are constantly updating our current practices and implementing new ideas to ensure greater patient safety and a more pleasant overall experience.
- We bring a high level of experience and knowledge by not only the urologists, but by our nursing staff and nurse practitioners.
- The skill set of each of the faculty and staff are complementary, allowing us to bring the right provider to the right patient.
- We hired more physicians and nurse practitioners to increase patient access and decrease wait times for first-time and follow-up appointments.
We offer outreach clinics in different parts of the state to bring care closer to home. We currently have clinics in: