Patient and family experience

Why we measure it - It's important that we understand how we are doing, so we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best clinic experience possible. We ask patients and families to rate our clinic on a scale from 0 to 10 where 0 is the worst clinic and 10 is the best clinic. We only use the responses 9 and 10 to track our progress. We know that patients and families who rate our clinic at a 9 or 10 will most likely refer others to us.

imgPatFamSat

What this means - This graph shows the percent of patients and families who had a visit to our pulmonary clinic and gave a 9 or 10 rating in response to the survey question, "Using a number from 0 to 10, where 0 is the worst clinic possible and 10 is the best clinic possible, what number would you use to rate this clinic during your child's stay?"

About the data - Children's Hospital of Wisconsin in Milwaukee uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. Children's Hospital uses the feedback from this survey to direct changes that will improve the patient and family experience.

Related dimensions of care:

imgEffective imgPatientcentered imgTimely

How we provide the best care

  • We encourage partnerships with open, ongoing communication between family members and health care providers. Our Family Advisory Committee is made up of parents and hospital staff to improve communication, quality of care and hospital amenities. We regularly survey our patients and encourage them to share their opinions and suggestions.
  • We review and implement changes based on patient satisfaction feedback.