Neonatology patient and family experience

Why we measure it - It's important that we understand how we are doing, so we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best clinic experience possible. We ask patients and families to rate our clinic on a scale from 0 to 10 where 0 is the worst clinic and 10 is the best clinic. We only use the responses 9 and 10 to track our progress. We know that patients and families who rate our clinic at a 9 or 10 will most likely refer others to us.

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What this means - This graph shows the percent of patients and families who had a visit to the NICU and gave a 9 or 10 rating in response to the survey question, "Using a number from 0 to 10, where 0 is the worst clinic possible and 10 is the best clinic possible, what number would you use to rate this clinic during your child's stay?"

About the data - Children's Hospital of Wisconsin in Milwaukee uses a third-party vendor to survey our patient and family satisfaction levels. We then use the feedback from these surveys to make improvements within our clinics to further enhance our patient's and families' overall clinic experience.

Related dimensions of care:

imgEffective imgPatientcentered imgTimely

How we provide the best care

  • We encourage family participation and allow parents to visit 24 hours a day.
  • Children's Hospital has five highly-trained lactation consultants who are registered nurses to help mothers and babies overcome feeding difficulties, even when infants have diagnoses that make breastfeeding difficult.
  • Children's Hospital has the only Neonatal Intensive Care Unit in the state to host the March of Dimes Family Support Program, which provides support and comfort to families of premature and other critically ill newborns.
  • The Daniel M. Soref Family Resource Center, located at Children's Hospital, offers parent-to-parent support, information, referrals and connecting to community resources including support groups and funding options.
  • The Palliative Care Program at Children's Hospital is one of the nation's leaders in providing state-of-the-art treatment for children with complex or life-threatening conditions and their families.