Patient and family experience

Patient and family experience (all infants)

Why we measure it - For us to understand how we are doing, we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best possible experience with us, so while a score of 7 or 8 out of 10 is good, we use only the ratings of 9 or 10 to track our progress. We also know that patients and families who rate their visit as a 9 or 10 will refer others to our care.

 Lg_FV_NICU_Rate

 What this means - We ask our patients and families, "using a number from 0 to 10 where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your child's stay?" The chart shows the percent of people who rated Children's Hospital in the Fox Valley as a 9 or 10.

About the data - Children's uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. Children's uses the feedback from this survey to direct changes that will improve the patient and family experience.

Related dimensions of care:

imgEffective  imgPatientcentered  imgTimely

How we provide the best care

  • We want open, ongoing communication between patient families and our staff. We ask our patients and their families to tell us what they think. We want them to tell us if they have ideas for how we can give better care.
  • We have a Family Advisory Committee made up of parents and hospital staff. This group talks about our care and things we can offer to make hospital and clinic visits easier for patients and families. 
  • We use what we learn from patients and families to make changes that will improve the care we provide.

If you have questions about this data or information, call us at (920) 750-8975.