Imaging patient and family experience

Why we measure it - It's important that we understand how we are doing, so we ask our patients and families to tell us about their care experience. Our goal is for everyone to have the best clinic experience possible. We ask patients and families to rate their experience on a scale from 0 to 10 where 0 is the worst experience and 10 is the best. We strive to achieve a 9 or a 10 rating from every patient and family that chooses our care.

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What this means - This graph shows the percent of patients and families who had a visit to our imaging facilities and gave a response of "9 or 10" to the survey question, "Using a number from 0 to 10, where 0 is the worst clinic experience possible and 10 is the best clinic experience possible, what number would you use to rate your experience during your child's stay?"

About the data - Children's Hospital of Wisconsin in Milwaukee uses a third-party vendor to survey our patient and family satisfaction levels. We then use the feedback from these surveys to make improvements within our clinics to further enhance our patient's and families' overall clinic experience.

Related dimensions of care:

imgEffective imgPatientcentered imgTimely

How we provide the best care

  • Image GentlyOur Family Advisory Committee is made up of parents, partner providers and hospital staff who work together to improve our communication methods, quality of care and hospital services. We encourage an open dialogue and value feedback and opinions which are used to make impactful changes that benefit our patients.
  • After each imaging outpatient visit we give the family a "thank you" card signed by our imaging team members who assisted your child. This card contains details about the appointment and contact information if you have additional questions about your child's care, and when and how they will receive results.
  • We offer outreach clinics in Greenfield and New Berlin so patients can receive care closer to home.

ACR Accredited  ACR Accredited ACR Accredited