Patient and family experience

Quality and Outcomes Reports - Gastroenterology, Hepatology and Nutrition Center

Why we measure it - It's important that we understand how we are doing, so we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best clinic experience possible. We ask patients and families to rate our clinic on a scale from 0 to 10 where 0 is the worst clinic and 10 is the best clinic. We only use the responses 9 and 10 to track our progress. We know that patients and families who rate our clinic as a 9 or 10 will most likely refer others to us.

imgGIPatFamExp2

What this means - This graph shows the percent of patients and families who had a visit to the gastroenterology clinic and gave a response of "9 or 10" to the survey question, "Using a number from 0 to 10, where 0 is the worst clinic possible and 10 is the best clinic possible, what number would you use to rate this clinic during your child's stay?"

About the data - Children's Hospital of Wisconsin in Milwaukee uses a third-party vendor to survey our patient and family satisfaction levels. We then use the feedback from these surveys to make improvements within our clinics to further enhance our patient's and families' overall clinic experience.

Related dimensions of care:

imgEffective imgPatientcentered imgTimely

How we provide the best care

  • Our Family Advisory Committee is made up of parents, partner providers and hospital staff who work together to improve our communication methods, quality of care and hospital services. We encourage an open dialogue and value feedback and opinions which are used to make impactful changes that benefit our patients.
  • The GI Center was selected as the 16th best pediatric gastroenterology programs in the nation by U.S.News & World Report in 2011.
  • Many of the center's gastroenterologists are listed in the Best Doctors in America database. The list represents the top 5 percent of the nation's practicing board-certified physicians.

Outreach clinics

We offer outreach clinics to reduce the number of trips many families need to make to our Milwaukee hospital location. Our specialists travel to or are located in:

Neenah

Green Bay

Kenosha

New Berlin

Fox Point