Marshfield Community Services

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Our services

Our Marshfield Community Services location offers:

  • Family Resource Center
  • Child and Family Counseling
  • Family Interaction Program/Supervised Visitation

Marshfield Family Resource Center

Our Marshfield Family Resource Center is a place for parents to learn to be the best possible parents they can be. The center provides a nurturing environment in which parents can connect with resources, access programs and enjoy family activities with their children at no cost.

Free programs

Programs and child care are provided free of charge. Please call to register for programs. This allows us to continue providing quality programming. Programming is developed on an ongoing basis in response to community needs and requests.

For a list of upcoming programs, view our Marshfield Family Matters newsletter (PDF).

Marshfield Child and Family Counseling

Our therapists have extensive experience working with children, parents and families, including those involved in the child welfare system. Individual and family counseling is available for children, adolescents and families who need help with:

  • Physical or sexual abuse, neglect or other trauma
  • Depression and anxiety
  • Low self-esteem
  • Problems due to divorce, separation, remarriage or the death of a loved one
  • Parent-child conflicts
  • Pre- and post-adoption transition
  • Anger management issues
  • Academic or behavioral problems in school
  • Attention-deficit/hyperactivity disorder
  • Placement issues
  • Foster care
  • Adoption

Services offered

  • Individual and family counseling
  • Boys Group for adolescents (call for details)
  • Stopping Abuse for Everyone (SAFE) group (call for details)

Our therapist

Jeff Ongna, MS, LPC, helps children, youth and their parents resolve conflicts that interfere with family life, academic progress, or are disruptive in the community. He specializes in treating anxiety/trauma, depression, victimization, anger, domestic abuse, and adjustments to a variety of circumstances. He believes that each person who comes for counseling has personal strengths and strives to clearly identify these strengths and apply them to life's current challenges. Jeff listens carefully to each person's life story, valuing all of the differences that make each individual unique. He combines his vast experience with a sense of humor to help children, youth, and their parents understand how their actions impact everyone around them. At the same time, he is sensitive to the emotional turmoil that teens and adolescents face in school and at home when their friends spread rumors or end relationships with them. His goal is to help each individual find healthy positive ways to cope with life's challenges.

People who have worked with Jeff share: "Jeff is great! Has always made me feel comfortable and like he truly cares," "My son has been helped based on his own comments," and "I enjoy coming here and talking with Jeff".

Counseling FAQs

Children's Hospital of Wisconsin Community Services of WisconsinHow do I get counseling for my child?
Call the Marshfield office at (715) 387-2729 and someone will be happy to help you.

My family and friends tell me that I need counseling for my child but I don't think my child needs it. What should I do?
Jeff is available to help you sort through the challenge of balancing what other people are telling you and your own experience with your child. He will want to know your child's strengths, which is what you are seeing. If he believes counseling can help, he will tell you what he can offer in counseling.

Do I need to bring anything to my first appointment?
Yes, please bring:

  • Your completed Child's Intake Questionnaire or Adult Intake Questionnaire which can be downloaded (click on the form you need) or mailed to you prior to your first appointment.
  • Your medical insurance card (through your employer, personal or Forward card).
  • Verification of income (last year's Income Tax cover page and a recent pay stub if your situation has changed) if you are interested in using our sliding fee scale.

What are the costs?
Children's Community Services Child and Family Counseling is a United Way funded program. As such, no one is turned away because of inability to pay. Cost for an hour of counseling is $150.00 per hour. We are a state certified clinic, accepting many insurance plans and medical assistance. We offer a sliding fee scale for those who do not have insurance coverage.
What is a "sliding fee" scale? When someone does not have insurance (through their employer, privately, or Medical Assistance) to help pay for their counseling services, United Way financial support allows us to base your cost per session on your household income and the number of people in your home. This is called a sliding fee. Laws do not allow us to offer a sliding fee scale to clients who have insurance.

What ages of children do you serve?
If you are asking for help with your child, we will help you. The focus of counseling will vary, depending on the age of your child. For instance, a two year old child will have extensive parent involvement while a 17 year old may have less parental involvement. Our therapist will work with you to develop an appropriate treatment plan that takes into account your child's age and development.

What is a "Treatment Plan?"
A Treatment Plan is the plan you develop with Jeff that clearly identifies goals and a time frame to meet those goals. You will have a chance to sign it every 90 days to help see progress toward meeting those goals.
Does anyone else know what I talk about in counseling? Client confidentiality is maintained throughout counseling and after counseling ends. We cannot talk with anyone about you without your signed consent. If children share information with us that indicates they are in danger either physically, sexually, or emotionally, we are required by law to report it. Our goal is to keep your children safe. If appropriate, you will be included in this process so you can help your child stay safe.

What is EMDR?
Eye Movement Desensitizing and Reprocessing is an extensively researched, effective form of treatment designed to help people recover from trauma. If Jeff thinks you might benefit from EMDR, he will talk with you about how this intervention could be used in counseling and how it can help you.

What is Play Therapy?
Play therapy is used to help children share the experiences and express their feelings in the manner that is most natural for them--play. Play therapy can also help children heal and learn better ways to understand and interact with their world. Jeff can share more information with you as you develop your child's Treatment Plan.

Service excellence

Children's Hospital of Wisconsin Community Services is committed to providing quality care to the children and families we serve. We regularly ask clients to give us feedback on how well we are meeting this goal. Marshfield families recently told us:

  • 78 percent feel comfortable talking with our staff "Usually" or "Always"
  • 74 percent rate the quality of our staff as "Very Good" or "Excellent"
  • 78 percent rate the services as "Very Good" or "Excellent"

Comments shared include:

  • "Excellent job in caring for everyone who walks through the door."
  • "Very understanding and flexible with a warm atmosphere."
  • "Jeff has gone out of his way to help me, he has taught me many coping skills that have changed my life for the better."

Supervised visitation

Our Family Interaction Program/Supervised Visitation provides a safe environment for visits between children and their families who are part of the child welfare system. Supervised visitation is available by appointment only.