Quality and Outcomes Reports - Emergency Medicine
Patient and Family Experience
Why we measure it - It's important that we understand how we are doing, so we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best clinic experience possible. We ask patients and families to rate our clinic on a scale from 0 to 10 where 0 is the worst clinic and 10 is the best clinic. We only use the responses 9 and 10 to track our progress. We know that patients and families who rate our clinic at a 9 or 10 will most likely refer others to us.
What this means - This graph shows the percent of patients and families who had a visit to our emergency department/trauma center and gave a 9 or 10 rating in response to the survey question, "Using a number from 0 to 10, where 0 is the worst clinic possible and 10 is the best clinic possible, what number would you use to rate this clinic during your child's stay?"
About the data - Children's Hospital of Wisconsin in Milwaukee uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. Children's Hospital uses the feedback from this survey to direct changes that will improve the patient and family experience.
Related dimensions of care:
What we're doing to provide the best care:
- We encourage partnerships with open, ongoing communication between family members and health care providers. Our Family Advisory Committee is made up of parents and hospital staff to improve communication, quality of care and hospital services.
- Based on the feedback we receive from patients and families, we continue to change current practices and try out new ideas to create a better patient experience.
- Families traveling from long distances are encouraged to use our Family Accommodations Program to make travel arrangements and coordinate appointments. Children's Hospital has partnered with non-profit organizations like Ronald McDonald House and Kathy's House to offer comfortable, "home away from home" accommodations. Local hotel chains on our referral list also offer discounts for patient families.
Patients and families:
- You may receive a patient experience survey. Please share your experience with us. Let us know what is important to you. We want to hear your suggestions on how we can improve our process.
- Bring a full list of your child's medicines. Be sure to include over-the-counter medicines such as vitamins and supplements.
- Children should not eat or drink anything (including water) if you suspect they have a deep cut or broken bone. This is because they may need surgery.
- Have your insurance card and paperwork available. We may need to gather relevant information from you before seeing the doctor.
- Bring the name, address, phone and fax numbers of your child's primary care and/or referring doctor so we can update him or her on your child's care.
- Ask questions if you don't understand the plan of care or if you are not sure how to care for your child at home.
- Referring physicians can access our specialists for consultation or transport 24 hours a day. Call our physician referral line at (800) 266-0366.
- Health care providers from outside of our southeastern Wisconsin service area are encouraged to use our web-based
e-Consult service. This service is available for non-urgent patient cases only and gives providers access to our specialists to review patient cases, obtain medical advice or second opinions, and receive care recommendations for rare symptoms and illnesses.
e-Consult is not to be used by the general public, parents/guardians or families.
- Care guidelines for medical professionals
- Educational materials
- Pocket Directory
If you have questions about this information, email us or call (414) 266-6556.