Quality and Outcomes Reports - Urology
Patient and Family Experience
Why we measure it - For us to understand how we are doing, we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best possible experience with us, so while "very good" is a great answer, we use only the response "excellent" to track our progress. We also know that patients and families who rate their care as "excellent" will most likely refer others to our care.
What this means - These data reflects the percentage of patients and families who had a visit to the Urology Clinic and responded "excellent" or "very good" to the survey question, "Overall how would you rate the care you received at this visit?" The response options are: excellent, very good, good, fair and poor.
About the data - Children's Hospital of Wisconsin uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. Children's Hospital uses the feedback from this survey to direct changes that will improve the patient and family experience.
Related dimensions of care:
What we're doing to provide the best care:
- We encourage partnerships with open, ongoing communication between family members and health care providers. Our Family Advisory Committee is made up of parents and hospital staff to improve communication, quality of care and hospital amenities.
- We regularly survey our patients and encourage them to share their opinions and suggestions.
- We review and implement changes based on patient satisfaction feedback.
- We bring a high level of experience and knowledge by not only the urologists, but by our nursing staff and nurse practitioners.
- The skill set of each of the faculty and staff are complementary, allowing us to bring the right provider to the right patient. Some patients require more in the way of diagnosis and management, while others require more education and lifestyle change.
- Adding additional physicians and nurse practitioners has provided increased access and decreased time to the next appointment.
- We track our time of appointment and time of the actual visit in an effort to keep our scheduling realistic.
- Our outreach clinics in New Berlin, Kenosha, Neenah and Green Bay, Wis. provide many scheduling options and bring the convenience of easy access to families in other regions of the state.
Patients and families:
- You may receive a patient satisfaction survey. Please share your experience with us. Let us know what is important to you and provide us with any suggestions you may have for improvement.
- If you cannot keep a scheduled appointment, please call Central Scheduling at (877) 607-5280 or (414) 607-5280 as soon as possible to reschedule so another child can be seen.
- Come 15 minutes before your appointment so we can ask about health information before you see the doctor.
- Check with your insurance provider before your visit to see if a referral may be needed to see a specialist at Children's Hospital.
- Referring physicians can access our specialists for consultation or transport 24 hours a day. Call our physician referral line at (800) 266-0366.
- Health care providers from outside of our southeastern Wisconsin service area are encouraged to use our web-based
e-Consult service. This service is available for non-urgent patient cases only and gives providers access to our specialists to review patient cases, obtain medical advice or second opinions, and receive care recommendations for rare symptoms and illnesses.
e-Consult is not to be used by the general public, parents/guardians or families.
- Care guidelines for medical professionals
- Educational materials
- Pocket Directory
If you have questions about this information, email us or call (414) 266-6556.