Quality and Outcomes Reports - Imaging (Radiology)
Communicating unexpected results
Why we measure it - Sometimes an imaging test can reveal information that is unexpected. Getting back to the doctor who ordered the test quickly is a high priority for our imaging team. Our radiologists at Children's Hospital of Wisconsin have a process in place to make sure that doctors are alerted to unexpected results within 5 minutes of having the results.
What this means - Our goal is to document and report 100 percent of unexpected results within 5 minutes of interpreting the study. However, each test is different and may take from 10 minutes to 2 hours to accurately interpret results.
About the data - The graph shows the percent of time we are able to communicate unexpected results within 5 minutes to the referring provider who ordered the test.
Related dimensions of care:
What we're doing to provide the best care:
- When test results are ready, the doctor who ordered the test is contacted directly to discuss appropriate treatment options. Our radiologists also coordinate care with other pediatric specialty groups as needed.
- Thank you cards are given to patients and families explaining test results.
- The accepted standard time to report normal results to a referring provider is 24 hours. Our radiology team reports normal results with a turnaround time of 2.5 hours or less, depending on the type of test ordered.
- Our imaging staff members are available 24 hours a day, 7 days a week.
Patients and families:
- To schedule an appointment with our imaging department, please call Central Scheduling at (877) 607-5280 or (414) 607-5280. To schedule an appointment with interventional radiology, please call (414) 266-3152.
- Follow instructions very carefully before and after imaging tests for your child's safety and comfort.
- Referring physicians can access our specialists for consultation or transport 24 hours a day. Call our physician referral line at (800) 266-0366.
- Health care providers from outside of our southeastern Wisconsin service area are encouraged to use our web-based
e-Consult service. This service is available for non-urgent patient cases only and gives providers access to our specialists to review patient cases, obtain medical advice or second opinions, and receive care recommendations for rare symptoms and illnesses.
e-Consult is not to be used by the general public, parents/guardians or families.
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If you have questions about this Web page, email us or call (414) 266-6556.