Quality and Outcomes Reports - Pulmonary and Sleep Medicine

Pulmonary Clinic Patient and Family Experience

Why we measure it - For us to understand how we are doing, we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best possible experience with us, so while "very good" is a great answer, we use only the response "excellent" to track our progress. We also know patients and families who rate their care as "excellent" will most likely refer others to our care. 

What this means - This data reflects the percentage of patients and families who had a visit to the Pulmonary Clinic and responded "excellent" or "very good" to the survey question, "Overall how would you rate the care you received at this visit?" The response options are: excellent, very good, good, fair and poor. Overall, the majority of patients and families rate the care they received in our various pulmonary and subspecialty clinics as "very good" or "excellent."

About the data - Children's Hospital of Wisconsin uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. Children's Hospital uses the feedback from this survey to direct changes that will improve the patient and family experience.

Related dimensions of care:

What we're doing to provide the best care:

• We encourage partnerships with open, ongoing communication between family members and health care providers. Our Family Advisory Committee is made up of parents and hospital staff to improve communication, quality of care and hospital amenities.
• We regularly survey our patients and encourage them to share their opinions and suggestions. 
• We review and implement changes based on patient satisfaction feedback.

Patients and families: 

• You may receive a patient satisfaction survey. Please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.

Referring physicians:

• Referring physicians can access our specialists for consultation or transport 24 hours a day. Call our physician referral line at (800) 266-0366.  
• Health care providers from outside of our southeastern Wisconsin service area are encouraged to use our web-based
  e-Consult service. This service is available for non-urgent patient cases only and gives providers access to our specialists to review patient cases, obtain medical advice or second opinions, and receive care recommendations for rare symptoms and illnesses.
  e-Consult is not to be used by the general public, parents/guardians or families.
• Care guidelines for medical professionals
• Educational materials
  • Pediatric Rounds
  • Webcasts
• Pocket Directory

If you have questions about this information, email us or call (414) 266-6556.