Quality and Outcomes Reports - Birthmarks and Vascular Anomalies
Time to Next Appointment
Why we measure it - The time to next appointment actually is the time to the third next available appointment for new patients, which is a more accurate measure of how long a patient needs to wait before seeing a specialist of his or her choice for the first time. One of our service standards is the ability to make appointments within a reasonable length of time. Urgent and emergent patients are seen immediately.
What this means - Our second quarter 2013 data indicates that we need to make some adjustments to meet our goal to reduce our time to next appointment wait time.
About the data - This graph reflects a measure that is an industry standard. These data show the number of days to schedule a new, non-urgent appointment.
Related dimensions of care:
What we're doing to provide the best care:
- Under the direction of our pediatric dermatology specialists, our dermatology fellows assist in seeing patients as quickly as possible.
- We perform many outpatient procedures at our Surgicenter location near the Milwaukee hospital, approximately 10 minutes from Children's Hospital. Here, patients may be scheduled sooner and enjoy the convenience of a smaller facility, while being cared for by the same pediatric specialists and anesthesiologists they would see at the hospital.
- To improve scheduling and make sure children are seen by the most appropriate specialist, we created specialty clinics. Children may be seen in the general Dermatology Clinic, Birthmarks and Vascular Anomalies Clinic, Hemangioma of Infancy Clinic, Atopic Dermatitis Clinic, Dermatology-Oncology Clinic, Surgery Clinic or Laser Clinic.
- We offer the Family Accommodations Program to help make travel arrangements and coordinate appointments for families traveling to our center from a long distance.
Patients and families:
- If you cannot keep a scheduled appointment, please call Central Scheduling at (877) 607-5280 or (414) 607-5280 as soon as possible to reschedule so another child can be seen.
- Check with your insurance provider before your visit to see if a referral is needed to see a specialist at Children's Hospital.
- Bring the name, address, phone and fax numbers of your primary care and/or referring doctor so we can update them appropriately on your care.
- Bring a full list of the medications your child is taking including over-the-counter medicines such as vitamins, supplements and topical ointments or creams that are applied to the skin.
- If your child needs surgery, make sure you complete the surgery information packet provided by your doctor and follow all the instructions.
- Referring physicians can access our specialists for consultation or transport 24 hours a day. Call our physician referral line at (800) 266-0366.
- Health care providers from outside of our southeastern Wisconsin service area are encouraged to use our web-based
e-Consult service. This service is available for non-urgent patient cases only and gives providers access to our specialists to review patient cases, obtain medical advice or second opinions, and receive care recommendations for rare symptoms and illnesses.
e-Consult is not to be used by the general public, parents/guardians or families.
- Care guidelines for medical professionals
- Educational materials
- Pocket Directory
If you have questions about this information, email us or call (414) 266-6556.