Quality and Outcomes Reports - Birthmarks and Vascular Anomalies
Referring Physician Satisfaction
Why we measure it - An important indicator of how we are doing is what referring physicians think of the care we provide their patients, the timeliness of our communication with them and the availability of our staff to answer their questions. Urgent and emergent patients always are seen immediately.
What this means - Overall, responses are very favorable. One area needing improvement is availability of appointments.
About the data - In 2010, a third-party vendor conducted a survey of physicians who regularly refer patients to Children's Hospital of Wisconsin and provided this feedback. Surveys are conducted every two years. Due to the implementation of EPIC in the fall of 2012, referring physician surveys were not done in 2012. Our next survey will be conducted in 2014.
Related dimensions of care:
What we're doing to provide the best care:
- We provide a nurse clinician who helps families navigate the hospital system by coordinating appointments, tests and procedures with multiple providers and directing families to resources for family accommodations.
- We regularly survey our referring physicians and encourage them to share their opinions and suggestions.
- We review and implement changes based on physician satisfaction feedback.
Patients and families:
- You may receive a patient experience survey. Please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.
- If you cannot keep a scheduled appointment, please call Central Scheduling at (877) 607-5280 or (414) 607-5280 as soon as possible to reschedule so another child can be seen.
- Check with your insurance provider before your visit to see if a referral is needed to see a specialist at Children's Hospital.
- Bring the name, address, phone and fax numbers of your primary care and/or referring doctor so we can update them appropriately on your care.
- Bring a full list of the medications your child is taking including over-the-counter medicines such as vitamins, supplements and topical ointments or creams that are applied to the skin.
- If your child needs surgery, make sure you complete the surgery information packet provided by your doctor and follow all the instructions.
- If you receive a satisfaction survey, please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.
- Contact the physician liaison in your area to provide feedback:
- Referring physicians can access our specialists for consultation or transport 24 hours a day. Call our physician referral line at (800) 266-0366.
- Health care providers from outside of our southeastern Wisconsin service area are encouraged to use our web-based
e-Consult service. This service is available for non-urgent patient cases only and gives providers access to our specialists to review patient cases, obtain medical advice or second opinions, and receive care recommendations for rare symptoms and illnesses.
e-Consult is not to be used by the general public, parents/guardians or families.
- Care guidelines for medical professionals
- Educational materials
- Pocket Directory
If you have questions about this information, email us or call (414) 266-6556.