Quality and Outcomes Reports - Birthmarks and Vascular Anomalies

Patient and Family Experience

Why we measure it - For us to understand how we are doing, we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best possible experience with us, so while "very good" is a great answer, we use only "excellent"  responses to track our progress. We also know that patients and families who rate their care as "excellent" will most likely refer others to our care.

What this means - This data reflects the percentage of patients and families who responded "excellent" or "very good" to the survey question, "Overall how would you rate the care you received at this visit?" The response options are: excellent, very good, good, fair and poor.

About the data - Children's Hospital of Wisconsin uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. The feedback from this survey is used to make changes that will improve the patient and family experience.

Related dimensions of care:

What we're doing to provide the best care:

  • The Birthmarks and Vascular Anomalies team consists of pediatric specialists in Dermatology, Oncology, Radiology, Pathology, Otolaryngology, Plastic Surgery, Orthopedic Surgery and Ophthalmology. All are board-certified in their specialty.
  • We provide a nurse clinician who helps families navigate the hospital system by coordinating appointments, tests and procedures with multiple providers and directing families to resources for family accommodations. 
  • Patients see all the necessary specialists at one visit, and health care team members meet to discuss all treatment options and provide a unified opinion and treatment plan.
  • We perform many outpatient procedures at our Surgicenter location near the Milwaukee hospital, approximately 10 minutes from Children's Hospital. Here, patients may be scheduled sooner and enjoy the convenience of a smaller facility, while being cared for by the same pediatric dermatologists and pediatric anesthesiologists they would see at the hospital.
  • To improve our clinic flow and patients' experience, we redesigned and expanded our Dermatology Clinic.  
  • To improve scheduling and make sure children are seen by the most appropriate specialist, we created specialty clinics. Children may be seen in the general Dermatology Clinic, Birthmarks and Vascular Anomalies Center, Hemangioma of Infancy Clinic, Atopic Dermatitis Clinic, Dermatology-Oncology Clinic, Surgery Clinic or Laser Clinic.
  • We help train future pediatric specialists through our Dermatology fellowship program.
  • We regularly survey our patients and encourage them to share their opinions and suggestions. 
  • We review and implement changes based on patient experience feedback.
  • We offer the Family Accommodations Program to help make travel arrangements and coordinate appointments for families traveling to our center from a long distance.

Patients and families:

  • You may receive a patient experience survey. Please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.
  • If you cannot keep a scheduled appointment, please call Central Scheduling at (877) 607-5280 or (414) 607-5280 as soon as possible to reschedule so another child can be seen.
  • Check with your insurance provider before your visit to see if a referral is needed to see a specialist at Children's Hospital.
  • Bring the name, address, phone and fax numbers of your primary care and/or referring doctor so we can update them appropriately on your care.
  • Bring a full list of the medications your child is taking including over-the-counter medicines such as vitamins, supplements and topical ointments or creams that are applied to the skin.
  • If your child needs surgery, make sure you complete the surgery information packet provided by your doctor and follow all the instructions.  

Referring physicians:

  • Referring physicians can access our specialists for consultation or transport 24 hours a day. Call our physician referral line at (800) 266-0366.  
  • Health care providers from outside of our southeastern Wisconsin service area are encouraged to use our web-based 
    e-Consult service. This service is available for non-urgent patient cases only and gives providers access to our specialists to review patient cases, obtain medical advice or second opinions, and receive care recommendations for rare symptoms and illnesses.
    e-Consult is not to be used by the general public, parents/guardians or families.
  • Care guidelines for medical professionals
  • Educational materials
  • Pocket Directory

If you have questions about this information, email us or call (414) 266-6556.