Quality and Outcomes Reports - Neonatology

Referring Physician Satisfaction

Why we measure it - An important indicator of how we are doing is what referring physicians think of the care we provide their patients, the timeliness of our communication with them and the availability of our staff to answer their questions.

What this means - Overall, responses are favorable. Some areas that need improvement include more timely communication and ease of contacting staff.

About the data - In 2010, a third-party vendor conducted a survey of physicians who regularly refer patients to Children's Hospital of Wisconsin and provided this feedback. Surveys are conducted every two years. Due to the implementation of EPIC in the fall of 2012, referring physician surveys were not done in 2012. Our next survey will be conducted in 2014.

 

Related dimensions of care:

What we're doing to provide the best care:

  • We have a team including physician assistants, nurses and advanced practice nurses to help coordinate inpatient care and smooth the transition to outpatient care.
  • We regularly survey our referring physicians and encourage them to share their opinions and suggestions. 
  • We review and implement changes based on physician satisfaction feedback.

Referring physicians:

  • If you receive a satisfaction survey, please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.
  • Contact the physician liaison in your area to provide feedback:
  • Referring physicians can access our specialists for consultation or transport 24 hours a day. Call our physician referral line at (800) 266-0366.
  • Health care providers from outside of our southeastern Wisconsin service area are encouraged to use our web-based 
    e-Consult service. This service is available for non-urgent patient cases only and gives providers access to our specialists to review patient cases, obtain medical advice or second opinions, and receive care recommendations for rare symptoms and illnesses.
    e-Consult is not to be used by the general public, parents/guardians or families.
  • Care guidelines for medical professionals
  • Educational materials
  • Pocket Directory

If you have questions about this information, email us or call (414) 266-6556.