Quality and Outcomes Reports - Neonatology
Patient and Family Experience
Why we measure it - For us to understand how we are doing, we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best possible experience with us, so while "very good" is a great answer, we use only the response "excellent" to track our progress. We also know that patients and families who rate their care as "excellent" will most likely refer others to our care.
What this means - This data reflects the percentage of patients and families who had a visit to the Neonatal Intensive Care Unit and responded "excellent" or "very good" to the survey question, "Overall how would you rate the care you received at this visit?" The response options are: excellent, very good, good, fair and poor.
About the data - Children's Hospital of Wisconsin uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. Children's Hospital uses the feedback from this survey to direct changes that will improve the patient and family experience.
Related dimensions of care:
What we're doing to provide the best care:
- We offer sleeping accommodations for parents in one of our sleeping rooms adjacent to the Neonatal Intensive Care Unit, or at the Ronald McDonald House across the street from Children's Hospital, as space allows.
- We encourage family participation and allow parents to visit 24 hours a day.
- Children's Hospital has four lactation consultants who are registered nurses and highly trained to help mothers and babies overcome feeding difficulties, even when infants have diagnoses that make breastfeeding difficult.
- Children's Hospital has the only Neonatal Intensive Care Unit in the state to host the March of Dimes Family Support Program, which provides information and comfort to families of premature and other critically ill newborns. It addresses the needs of patients and families throughout the newborn's hospitalization, transition home and in the event of an infant's death.
- The Daniel M. Soref Family Resource Center, located at Children's Hospital, offers parent-to-parent support, information, referrals and connecting to community resources including support groups and funding options.
- The Palliative Care Program at Children's Hospital is one of the nation's leaders in providing state-of-the-art treatment for children with complex or life-threatening conditions and their families.
- We regularly survey our patients and encourage them to share their opinions and suggestions.
- We review and implement changes based on patient satisfaction feedback.
Patients and families:
- You may receive a patient satisfaction survey. Please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.
- Referring physicians can access our specialists for consultation or transport 24 hours a day. Call our physician referral line at (800) 266-0366.
- Health care providers from outside of our southeastern Wisconsin service area are encouraged to use our web-based
e-Consult service. This service is available for non-urgent patient cases only and gives providers access to our specialists to review patient cases, obtain medical advice or second opinions, and receive care recommendations for rare symptoms and illnesses.
e-Consult is not to be used by the general public, parents/guardians or families.
- Care guidelines for medical professionals
- Educational materials
- Pocket Directory
If you have questions about this data or information, e-mail us or call (414) 266-6556.