Children's Hospital of Wisconsin in the Fox Valley - Call-Back Policy
Your calls are very important to us. Thank you for your patience as you wait to hear back from us. Depending on the urgency of your call, you will hear from us no later than the timeframes below:
|Type of call||Call Back Timeframe|
|Urgent: illness-related concerns, medication problems, questions or refills||Same day|
|Urgent: Scheduling needs, test results or nonurgent/routine medications refills/questions||End of next business day|
|Nonurgent/routine: Scheduling needs, test results, updates on plan of care, insurance questions or authorization||Three business days|
|Request for letters, forms, reports excuses||One week|
For medical emergencies, call the operator at the Children's Hospital of Wisconsin at (414) 266-2000 and have the physician on call paged.