Children's Hospital of Wisconsin in the Fox Valley - Call-Back Policy 

Your calls are very important to us. Thank you for your patience as you wait to hear back from us. Depending on the urgency of your call, you will hear from us no later than the timeframes below:

Type of call	Call Back Timeframe
Urgent: illness-related concerns, medication problems, questions or refills	Same day
Urgent: Scheduling needs, test results or nonurgent/routine medications refills/questions	End of next business day
Nonurgent/routine: Scheduling needs, test results, updates on plan of care, insurance questions or authorization	Three business days
Request for letters, forms, reports excuses	One week

 

 

 

 

 

 

For medical emergencies, call the operator at the Children's Hospital of Wisconsin at (414) 266-2000 and have the physician on call paged.