Quality and Outcomes Reports - Urology
Time to Next Appointment
Why we measure it - One of our service standards is the ability to make appointments within a reasonable length of time. Urgent and emergent patients are seen immediately.
What this means - The time to next appointment actually is the time to the third next available appointment for new patients, which is a more accurate measure of how long a patient needs to wait before seeing a specialist for the first time. We are currently meeting our goal by keeping our time to next appointment below 14 days for both our physicians and advanced practice nurses.
About the data - These data reflect a measure that is an industry standard. This graph shows the number of days to schedule a new, nonurgent appointment with our urology department.
Related dimensions of care:
What we're doing to provide the best care:
- Adding additional physicians and nurse practitioners has provided increased access and decreased time to the next appointment.
- Our outreach clinics in New Berlin, Kenosha, Neenah and Green Bay Wis., provide many scheduling options and bring the convenience of easy access to families in other regions of the state.
Patients and families:
- If you cannot keep a scheduled appointment, please call Central Scheduling at (877) 607-5280 or (414) 607-5280 as soon as possible to reschedule so another child can be seen.
- Come 15 minutes before your appointment so we can ask about health information before you see the doctor.
- Check with your insurance provider before your visit to see if a referral may be needed to see a specialist at Children's Hospital.
- Referring physicians can access our specialists for consultation or transport 24 hours a day. Call our physician referral line at (800) 266-0366.
- Health care providers from outside of our southeastern Wisconsin service area are encouraged to use our web-based
e-Consult service. This service is available for non-urgent patient cases only and gives providers access to our specialists to review patient cases, obtain medical advice or second opinions, and receive care recommendations for rare symptoms and illnesses.
e-Consult is not to be used by the general public, parents/guardians or families.
- Care guidelines for medical professionals
- Educational materials
- Pocket Directory
If you have questions about this information, email us or call (414) 266-6556.