Children's Hospital of Wisconsin recognized for dedication to improving patient experience
MILWAUKEE (Sept. 29, 2010) - The National Research Corporation, a health care research and quality improvement firm, has selected Children's Hospital of Wisconsin as a winner of its first-ever 2010 NRC Picker Path to Excellence Award. The award recognizes health care organizations for their dedication to improving the patient experience.
NRC Picker Path to Excellence Award recipients were selected from NRC Picker's database of clients within four categories. Children's Hospital was a recipient in the children's hospitals category. Award recipients were required to achieve a top-five ranking over the last four quarters when patients rated their overall satisfaction.
"Ninety-six percent of our patient families consistently rate their experiences at Children's Hospital as 'excellent,' 'very good' or 'good,'" said Mark Ship, vice president, Access and Referral Services. "We're pleased and honored to be recognized as a leader among our peers in providing a superior patient experience."
Children's Hospital has placed patient satisfaction as a priority throughout its more than 100-year history. Since 2007, efforts aimed at improving the patient experience have focused on areas such as service recovery, increasing the use of technology and listening to feedback from patient families. "By leveraging the voice of the customer, peers and health care providers, we are able to provide an exceptional patient experience," said Ship.