e-Consult Frequently Asked Questions
Who is e-Consult intended for?
e-Consult is intended to be used by health care providers outside of the local service area for Children's Hospital of Wisconsin. Providers from southeastern Wisconsin, Fox Valley, Green Bay and northern Illinois SHOULD NOT use this service. If you are a provider from these areas and require access to our specialists, please call the Physician Referral and Consultation Center at (800) 266-0366.
What type of patient cases should be considered for an e-Consult?
e-Consult was designed to give a consult or second opinion on patients with rare symptoms and illnesses. It is not intended for urgent cases or cases that need immediate attention. If you are a health care provider and have an urgent need, please call our Physician Referral and Consultation Center at (800) 266-0366.
Is there a cost for using e-Consult?
There is no cost to use the e-Consult service. It is a free, web-based electronic consultation service for health care providers. Use of this service does not oblige the provider to refer to Children's Hospital of Wisconsin, Children's Specialty Group, The Medical College of Wisconsin or any affiliated providers.
How long does it take to complete an e-Consult?
The typical e-Consult can be completed within 10 business days or less from the time an e-Consult is submitted. In some cases, the Clinical Navigation Team may take additional time to complete the e-Consult.
Who will complete the e-Consult?
The Clinical Navigation Team will guide the e-Consult process and has access to all of the pediatric specialty physicians at Children's Hospital. Click here to learn more about the e-Consult process.
If you have additional questions, please call (414) 266-3456 or e-mail csg@chw.org. Someone is available Monday through Friday, 8 a.m. to 5 p.m.
e-Consult disclaimer
The service provided through the e-Consult service is different from the diagnostic services typically provided by a physician. The Children's Specialty Group physicians providing this service will not have the benefit of information that would be obtained by examining the patient, obtaining their own history and observing the patient's physical condition. Therefore, the physician may not be aware of facts or information that would affect his or her opinion of the patient's diagnosis. By deciding to engage this service, you acknowledge and agree that you are aware of this limitation and agree to assume the risk of this limitation.
By requesting an e-Consult through this website, you acknowledge and agree that:
- The advisory opinion and/or recommendation is limited and provisional;
- The consultation is not intended to replace a full medical evaluation with a physician;
- The physician(s) performing the e-Consult does not have the benefit provided by a direct physical examination.
By engaging our services, you acknowledge and agree to solely assume the risk of these limitations, you further understand that no warranty or guarantee has been made concerning any particular advisory opinion, result or cure of the patient's condition.
Use of this service does not oblige the provider to refer to Children's Hospital of Wisconsin, Children's Specialty Group, The Medical College of Wisconsin or any affiliated providers.