Quality and Outcomes Reports - Pulmonary and Sleep Medicine

Referring Physician Satisfaction

Why we measure it - An important indicator of how we are doing is what referring physicians think of the care we provide their patients, the timeliness of our communication with them and the availability of our staff to answer their questions. Urgent and emergent patients always are seen immediately.

What this means - Overall, responses are favorable. Referring physicians are pleased with the expertise of the physicians and staff in the Pulmonary Clinic and Sleep Center. One area of improvement identified includes appointment availability.

About the data - In 2010, a third-party vendor conducted a survey of physicians who regularly refer patients to Children's Hospital of Wisconsin and provided this feedback. Surveys are conducted every two years. Due to the implementation of EPIC in the fall of 2012, referring physician surveys were not done in 2012. Our next survey will be conducted in 2014.

Related dimensions of care:

What we're doing to provide the best care:

  • Our Pulmonary and Sleep Medicine Program has added additional staff. There are 10 physicians with expertise in pediatric pulmonary and sleep medicine. Our newest physician joined us in July 2010.
  • We began seeing patients at Children's Hospital of Wisconsin New Berlin Clinics so families have a greater selection in clinic times and locations.
  • We have two teams of pulmonary physicians who are available for inpatient consultation. One team covers the general pediatric floors; the other team covers the intensive care units.
  • We regularly survey our referring physicians and encourage them to share their opinions and suggestions. 
  • We review and implement changes based on physician satisfaction feedback.

Referring physicians:

  • If you receive a satisfaction survey, please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.
  • Contact the physician liaison in your area to provide feedback:
  • Referring physicians can access our specialists for consultation or transport 24 hours a day. Call our physician referral line at (800) 266-0366.  
  • Health care providers from outside of our southeastern Wisconsin service area are encouraged to use our web-based
    e-Consult service. This service is available for non-urgent patient cases only and gives providers access to our specialists to review patient cases, obtain medical advice or second opinions, and receive care recommendations for rare symptoms and illnesses.
    e-Consult is not to be used by the general public, parents/guardians or families.
  • Care guidelines for medical professionals
  • Educational materials
  • Pocket Directory

If you have questions about this information, email us or call (414) 266-6556.