Quality Reports - Children's Hospital of Wisconsin in the Fox Valley
Patient and family experience (all infants)
Why we measure it - For us to understand how we are doing, we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best possible experience with us, so while "very good" is a great answer, we use only the response "excellent" to track our progress. We also know that patients and families who rate their care as "excellent" will most likely refer others to our care.
What this means - We ask our patients and families, "overall, how would you rate the care you received at this visit?" The chart shows the percent of people who said the care they got at Children's was "excellent" or "very good."
About the data - Children's uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. Children's uses the feedback from this survey to direct changes that will improve the patient and family experience.
Related dimensions of care:
What we're doing to provide the best care:
- We want open, ongoing communication between patient families and our staff. We ask our patients and their families to tell us what they think. We want them to tell us if they have ideas for how we can give better care.
- We have a Family Advisory Committee made up of parents and hospital staff. This group talks about our care and things we can offer to make hospital and clinic visits easier for patients and families.
- We use what we learn from patients and families to make changes that will improve the care we provide.
Patients and families - You may receive a patient satisfaction survey. Please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.
If you have questions about this data or information, email us or call (920) 750-8975.