Quality Reports - Children's Hospital of Wisconsin-Fox Valley

Patient and family experience

Why we measure it - A key indicator of how we are doing is whether our patients and families are satisfied. We track only those that rate their overall care as "excellent." Excellence ratings most often correlate with families who are most likely to refer others to our care. In fact, approximately 95 percent of our patients and families that rate their overall experience as "excellent" will recommend us to their family and friends. Children's Hospital is committed to improving the patient and family experience and sets organizational goals based on the highest possible rating of "excellent."

What this means - The percent of Neonatal Intensive Care Unit families that rate their care as "excellent" has consistently exceeded the hospital goal.

About the data - Children's Hospital of Wisconsin-Fox Valley uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. This data reflects the percentage of patients and families that had a visit to the Neonatal Intensive Care Unit and responded "excellent" to the survey question, "Overall how would you rate the care you received at this visit?" The response options are: excellent, very good, good, fair and poor.

Related dimensions of care:

Learn about what we're doing to provide the best care.

Patients/families - You may receive a patient satisfaction survey. Please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.

If you have questions about this data or information, e-mail us or call (414) 266-6726.