Quality and Outcomes Reports - Orthopedics
Patient and Family Experience
Why we measure it - We want to understand how we are doing, so we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best possible experience with us, so while "very good" is a great answer, we use only the response "excellent" to track our progress. We also know that patients and families who rate their care as "excellent" will most likely refer others to us.
What this means - This data reflects the percentage of patients and families who had a visit to the Orthopedics Center and responded "excellent" or "very good" to the survey question, "How would you rate the overall quality of the care you received at the visit?" The response options are: excellent, very good, good, fair and poor.
About the data - Children's Hospital of Wisconsin uses an outside vendor to survey patients and families and get feedback about their overall experience. Children's Hospital uses the feedback from this survey to make changes that will improve the patient and family experience.
Related dimensions of care:
What we're doing to provide the best care:
- We offer a second clinic location in Greenfield (Greenway Clinic ) to reduce the number of trips many families need to make to our Milwaukee location. Patients see the same orthopedic specialists at the Greenway Clinic as they would at the hospital.
- The Orthopedic Center uses the Lean system to improve the way the clinic runs and the overall patient and family experience in the clinic. Lean is an internationally recognized tool that helps the clinic run more efficiently and allows health care providers to focus on caring for patients. The Greenway Clinic location was designed using the Lean system.
- Both of our locations offer in-clinic radiology services, which saves time.
- We offer a patient support group for kids who wear a brace and educational family forums for patients who need scoliosis surgery.
- We provide a nurse call line where patients and families can leave their questions or concerns. While messages can be left anytime, an orthopedic nurse will respond within 60 minutes to messages left during the following hours: Monday through Friday from 8 a.m. to 4:30 p.m. To reach our Nurse Line, call (414) 266-2411.
- We regularly survey our patients and encourage them to share their opinions and suggestions.
- We review and make changes based on patient and family experience feedback.
Patients and families:
- You may receive a patient experience survey. Please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.
- Referring physicians can access our specialists for consultation or transport 24 hours a day. Call our physician referral line at (800) 266-0366.
- Forward any needed patient documentation, including test results, to the specialty doctor's office prior to the patient's visit.
- Health care providers from outside of our southeastern Wisconsin service area are encouraged to use our web-based
e-Consult service. This service is available for non-urgent patient cases only and gives providers access to our specialists to review patient cases, obtain medical advice or second opinions, and receive care recommendations for rare symptoms and illnesses.
e-Consult is not to be used by the general public, parents/guardians or families.
- Care guidelines for medical professionals
- Educational materials
- Pocket Directory
If you have questions about these data or information, email us or call (414) 266-6556.