Quality Reports - Orthopedics
Patient and Family Experience
Why we measure it - For us to understand how we are doing, we ask our patients and families to tell us about their overall care experience. Our goal is for everyone to have the best possible experience with us, so we use only "excellent" responses to track our progress. We also know that patients/families who rates their care as "excellent" will most likely refer others to our care.
What this means - Children's Hospital of Wisconsin uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. Children's Hospital is committed to improving the patient and family experience and sets organizational goals based on the highest possible rating of "excellent."
About the data - The data reflect the percentage of patients and families who had a visit to the Orthopedic Center and responded "excellent" to the survey question, "Overall how would you rate the care you received at this visit?" The response options are: excellent, very good, good, fair and poor.
Related dimensions of care:
  
What we're doing to provide the best care:
- We offer a second clinic location in Greenfield (Greenway Clinic), to reduce the number of trips many families need to make to our busy hospital location. Patients see the same orthopedic specialists at this location as they would at the hospital.
- The Orthopedic Center uses Lean methodology to improve clinic process and improve the overall patient and family experience within the clinic. Our Greenway Clinic location was designed with this method in mind. Lean is an internationally recognized tool to enhance efficiencies and allow health care providers to focus on quality interactions with their patients.
- Both of our locations offer in-clinic radiology services, which save families from going to a separate department for X-rays.
- We offer a patient support group for brace wearers and educational family forums for patients needing scoliosis surgery.
- We provide a nurse call line where patients and families can leave their questions or concerns. An orthopedic nurse will respond within 60 minutes and is available Monday through Friday from 8 a.m. to 4:30 p.m., although messages can be left anytime. To reach our Nurse Line, call (414) 266-2411.
- We regularly survey our patients and encourage them to share their opinions and suggestions.
- We review and implement changes based on patient/family experience feedback.
Patients/Families - You may receive a patient experience survey. Please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.
If you have questions about this data or information, e-mail us or call (414) 266-6556.
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