Quality Reports - Birthmarks and Vascular Anomalies
Patient and Family Experience
Why we measure it - For us to understand how we are doing, we ask our patients and families to tell us about their overall care experience. Our goal is for everyone to have the best possible experience with us, so we use only "excellent" responses to track our progress. We also know that patients/families who rates their care as "excellent" will most likely refer others to our care.
What this means - Children's Hospital of Wisconsin uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. Children's Hospital is committed to improving the patient and family experience and sets organizational goals based on the highest possible rating of "excellent." The Birthmarks and Vascular Anomalies Center rates consistently above the hospital goal of 60 percent.
About the data - This data reflects the percentage of patients and families who had a visit to the Birthmarks and Vascular Anomalies Center and responded "excellent" to the survey question, "Overall how would you rate the care you received at this visit?" The response options are: excellent, very good, good, fair and poor.
Related dimensions of care:
  
What we're doing to provide the best care:
- The Birthmarks and Vascular Anomalies team consists of pediatric specialists in Dermatology, Oncology, Radiology, Pathology, Otolaryngology, Plastic Surgery, Orthopedic Surgery and Ophthalmology. All are board-certified in their specialty.
- We provide a nurse clinician who helps families navigate the hospital system by coordinating appointments, tests and procedures with multiple providers and directing families to resources for family accommodations.
- Patients see all the necessary specialists at one visit, and all health care team members meet to discuss all treatment options and provide a unified opinion and treatment plan.
- We perform many outpatient procedures at our Surgicenter location near the Milwaukee hospital, approximately 10 minutes from Children's Hospital. Here, patients may be scheduled sooner and enjoy the convenience of a smaller facility, while being cared for by the same pediatric dermatologists and pediatric anesthesiologists they would see at the hospital.
- To improve our clinic flow and patients' experience, we redesigned and expanded our Dermatology Clinic.
- To improve scheduling and make sure children are seen by the most appropriate specialist, we created specialty clinics. Children may be seen in the general Dermatology Clinic, Birthmarks and Vascular Anomalies Center, Hemangioma of Infancy Clinic, Atopic Dermatitis Clinic, Dermatology-Oncology Clinic, Surgery Clinic or Laser Clinic.
- We help train future pediatric specialists through our Dermatology fellowship program.
- We regularly survey our patients and encourage them to share their opinions and suggestions.
- We review and implement changes based on patient satisfaction feedback.
Patients/Families - You may receive a patient satisfaction survey. Please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.
If you have questions about these data or information, e-mail us or call (414) 266-6556.
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