Quality and Outcomes Reports - Gastroenterology, Hepatology and Nutrition Center
Time to Next Appointment
Why we measure it - One of our service standards is the ability to make appointments within a reasonable length of time. The time to next appointment actually is the time to the third next available appointment for new patients, which is a more accurate measure of how long a patient needs to wait before seeing a specialist of his or her choice for the first time. Urgent and emergent patients are seen the same day if needed.
What this means - We track the time it takes to schedule a first-time appointment and continuously improve our processes to ensure patients can schedule a timely appointment convenient for them. Whether it be a direct visit in our clinic or through guidance with the patient's referring provider, we want to make sure that children have quick access to the appropriate specialized care they need. The wait time to schedule a new appointment decreased significantly from 52 days to 5 days in Q1 2013 and slightly increased to 10 days in Q2 2013.
About the data - These data reflect a measure that is an industry standard and shows the number of days to schedule a new, non-urgent appointment.
Related dimensions of care:
What we're doing to provide the best care:
- Under the direction of our pediatric gastroenterology specialists, a team of nurse practitioners has expertise in caring children with constipation and reflux issues. This helps these patients to be seen more quickly.
- We offer outreach clinics to reduce the number of trips many families need to make to our Milwaukee hospital location. Our specialists travel to or are located in several cities throughout Wisconsin to provide care closer to where our patients live. Current locations include a second location in Milwaukee (16th Street Community Center), Neenah, Green Bay, Kenosha and New Berlin, Wis.
- Since pediatric Gastroenterology problems are so diverse, the Gastroenterology Center has assembled several world-renowned pediatric experts to create the following subspecialty programs:
- Motility and Functional Bowel Disorders Program
- Wal-Mart/Sam's Club Feeding, Swallowing and Nutrition Center
- Inflammatory Bowel Disease Program
- NEW (Nutrition, Exercise and Weight Management) KidsTM Program
- CARE (Constipation and Reflux Evaluation) Program
- Cyclic Vomiting Syndrome Program
- Bonnie Lynn Mechanic Celiac Disease Clinic
- Liver Disease and Liver Transplant Programs
- Eosinophilic Esophagitic Clinic
- Nutrition Support Program
Patient and families:
- Contact Central Scheduling to start your child's visit arrangements. Have the name, address, and phone and fax numbers of your primary care and/or referring doctor available when you call.
- Bring your insurance card with you to your appointment so we can accurately file your claim for you.
- If your insurance plan requires a referral, make sure your primary care physician gives proper authorization for your visit to Children's Hospital of Wisconsin.
- Understand that Children's Hospital clinics are not typical doctor's offices and your insurance might apply hospital outpatient charges to your deductible or insurance co-payment.
- Be prepared to pay your co-payment at the time of your visit.
- If your child was seen in the hospital or clinic, you might receive more than one bill. Children's Hospital bills for clinic staff, supplies, medical records, etc. The Medical College of Wisconsin bills for the physicians' services.
- Arrive 15 minutes before your scheduled appointment so we can gather needed information from you before you see the doctor.
- Referring physicians can access our specialists for consultation or transport 24 hours a day by calling our physician referral line at (800) 266-0366.
- As appointments are scheduled, the Gastroenterology Center will contact you to arrange transfer of any pertinent patient documentation, including test results and growth charts.
- Please contact Deb Wallner, Gastroenterology nurse manager or Pamela Fraser, Gastroenterology program director with any questions or concerns about the GI Service. They may be reached at (414) 266-2971.
- Health care providers from outside of our southeastern Wisconsin service area are encouraged to use our web-based
e-Consult service. This service is available for non-urgent patient cases only and gives providers access to our specialists to review patient cases, obtain medical advice or second opinions, and receive care recommendations for rare symptoms and illnesses.
e-Consult is not to be used by the general public, parents/guardians or families.
- Care guidelines for medical professionals
- Educational materials
- Pocket Directory
If you have questions about this information, email us or call (414) 266-6556.