Quality Reports - Gastroenterology, Hepatology and Nutrition Center
Patient and Family Experience
Why we measure it - For us to understand how we are doing, we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best possible experience with us, so while "very good" is a great answer, we use only the response "excellent" to track our progress. We also know that patients and families who rate their care as "excellent" will most likely refer others to our care.
What this means - This data reflects the percentage of patients and families who had a visit to the Gastroenterology, Hepatology and Nutrition Center and responded "excellent" or "very good" to the survey question, "Overall how would you rate the care you received at this visit?" The response options are: excellent, very good, good, fair and poor.
About the data - Children's Hospital of Wisconsin uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. Children's Hospital of Wisconsin uses the feedback from this survey to make changes that will improve the patient and family experience.
Related dimensions of care:
  
What we're doing to provide the best care:
- We encourage partnerships with open, ongoing communication between family members and health care providers. Our Family Advisory Committee is made up of parents and hospital staff to improve communication, quality of care and hospital amenities.
- We regularly survey our patients and encourage them to share their opinions and suggestions.
- We review and implement changes based on patient satisfaction feedback.
- The GI Center was selected as the 16th best pediatric gastroenterology programs in the nation by U.S.News & World Report in 2011.
- Many of the center's gastroenterologists are listed in the 2009-2010 Best Doctors in America database. The list represents the top 5 percent of the nation's practicing board-certified physicians.
- We offer outreach clinics to reduce the number of trips many families need to make to our Milwaukee hospital location. Our specialists travel to or are located in Neenah, Green Bay, Kenosha and New Berlin Wis. to provide care closer to where our patients live.
Patients/Families - You may receive a patient satisfaction survey. Please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.
If you have questions about this information, email us or call (414) 266-6556.
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