Quality Reports - Ear, Nose and Throat
Referring Physician Satisfaction
Why we measure it - An important indicator of how we are doing is what referring physicians think of the care we provide their patients, the timeliness of our communication with them and the availability of our staff to answer their questions.
What this means - Overall, responses are very favorable. Some areas of improvement identified include ease of contacting staff, more outreach clinics and more appointment availability.
About the data - In 2008, Morehead Associates conducted a survey of physicians who regularly refer to Children's Hospital of Wisconsin and provided this analysis of the feedback.
Related dimensions of care:
  
What we're doing to provide the best care:
- To improve our clinic flow and patients' experience, we had parent focus groups help redesign our waiting room and teaching room in the ENT Clinic. We also are improving our teaching materials and working to reduce wait times and improve our patient satisfaction scores.
- Urgent and emergent patients always are seen immediately. Referring physicians can quickly access our specialists for consultation or transport 24 hours a day by calling our physician referral line at (800) 266-0366.
- We have a team including nurses and advanced practice nurses to help coordinate inpatient care and smooth the transition to outpatient care.
- We regularly survey our referring physicians and encourage them to share their opinions and suggestions.
- We review and implement changes based on physician satisfaction feedback.
Referring physicians:
- If you receive a satisfaction survey, please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.
- Contact the physician liaison in your area to provide feedback:
If you have questions about this data or information, e-mail us or call (414) 266-6556.
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