Quality Reports - Pediatric General and Thoracic Surgery
Time to Next Appointment
Why we measure it - The time to next appointment actually is the time to the third next available appointment for new patients, which is a more accurate measure of how long a patient needs to wait before seeing a specialist of his or her choice for the first time.
One of our service standards is the ability to make appointments within a reasonable length of time. We have set a length of two weeks as a goal for subspecialty clinic appointments. Urgent and emergent patients are seen immediately.
What this means - Time to next appointment for Pediatric General and Thoracic Surgery usually is greatest in the summer when children are more active and at an increased risk for injury. Summer also is a common time to have elective procedures. Although our average time to next appointment typically is 2 to 4 weeks, patients with a severe or urgent medical condition are seen immediately.
About the data - This data reflects a measure that is an industry standard. This data shows the number of weeks to schedule a new, non-urgent appointment.
Related dimensions of care:
  
What we're doing to provide the best care:
- Urgent and emergent patients always are seen immediately. Referring physicians can quickly access our specialists for consultation or transport 24 hours a day by calling our physician referral line at (800) 266-0366.
- We added a ninth surgeon to our team in 2007 to meet the growing need for our services.
- We are remodeling and expanding our clinic space for better organization and improved efficiency.
- To improve patient flow and case management in the Surgery Clinic, we created specialty clinics including a Burn Clinic.
- We offer outreach clinics to reduce the number of trips many families need to make to our Milwaukee hospital location. Our specialists travel to Neenah and Green Bay, Wis., to provide care closer to where our patients live.
- We train future pediatric surgeons in our fellowship program and actively recruit additional pediatric surgeons to care for the ever-increasing number of patients who seek our care.
Patients/Families -
- If you cannot keep a scheduled appointment, please call Central Scheduling, at (877) 607-5280, or (414) 607-5280 as soon as possible to reschedule so another child can be seen.
- Arrive 15 minutes before your scheduled appointment so we can gather needed information from you before you see the doctor.
If you have questions about this data or information, e-mail us or call (414) 266-6556.
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