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	Birthmarks and Vascular Anomalies

	Critical Care

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	Emergency Medicine

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Herma Heart Center


	HHC US Referrals


	HHC Surgical Volume by Age


	HHC Clinic Volume Overall


	HHC Subspecialty Clinic Volume


	HHC ACHD Clinic Volume


	HHC Cardiac MRI Volume


	HHC Catheterization and Electrophysiology Volume


	HHC Echo Volume


	HHC EKG Volume


	HHC Stress Tilt Volume


	HHC Survival-Overall


	HHC Survival Newborns


	HHC Survival HLHS


	HHC Survival by Diagnosis


	HHC Survival-Risk Adjusted


	HHC Survival-Transplant


	HHC Charges by Diagnosis


	HHC Patient and Family Experience


	HHC Physician Satisfaction


	HHC Time to Next Appointment


	HHC Average Length of Stay by Diagnosis


	HHC Tracheal Surgery Volume

	Imaging

	Neonatology

	Orthopedics

	Pulmonary

	Sports Medicine

	Surgery (General and Thoracic)

	Tracheal Surgery

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	Urology

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Quality Reports - Herma Heart Center

Patient and Family Experience

See Also...

Why we measure it - For us to understand how we are doing, we ask our patients and families to tell us about their care experiences. Our goal is for everyone to have the best possible experience with us, so while "very good" is a great answer, we use only the response "excellent" to track our progress. We also know that patients and families who rate their care as "excellent" will most likely refer others to our facility.

What this means - This graph reflects the percent of patients and families who had a visit to the Herma Heart Center and responded "excellent" or "very good" to the survey question, "How would you rate the overall quality of care you received at this visit?" The response options are: excellent, very good, good, fair and poor.

About the data - Children's Hospital of Wisconsin uses a third-party vendor to survey patients and families and obtain feedback about their overall experience. Children's Hospital uses the feedback from this survey to direct changes that will improve the patient and family experience.

Related dimensions of care:

What we're doing to provide the best care:

We encourage partnerships with open, ongoing communication between family members and health care providers. Our Family Advisory Committee is made up of parents and hospital staff to improve communication, quality of care and hospital amenities.
We regularly survey our patients and encourage them to share their opinions and suggestions.
We review and implement changes based on patient satisfaction feedback.
We offer outreach clinics to reduce the number of trips many families need to make to our Milwaukee hospital location. Our specialists travel to or are located in several cities throughout Wisconsin and northern Illinois to provide care closer to where our patients live. Current locations include a second location in Milwaukee (Greenway Clinic), Sheboygan, Neenah, Wis., and Gurnee, Ill.
We have expanded diagnostic and clinic space for better organization and improved efficiency.
We expanded clinic hours including offering an evening clinic for the adult congenital heart disease patients.

Patients and families - If you are a Herma Heart Center patient, you may receive a patient satisfaction survey. Please share your experience with us. Let us know what is important to you and any suggestions you have for improvement.

If you have questions about this information, email us or call (414) 266-6556.