Checking in
ID bands for patients
Upon arrival, an ID band will be placed on your child. Our staff must use that band to check your child's identity before all procedures, including giving medicine, giving blood or doing lab draws. This is an important safety check to make sure your child gets the right treatment.
ID badges for parent/grandparent/guardian
A parent/grandparent/guardian badge will be given only to those adults who are directly responsible for the patient. A visitor badge will be given to every other person visiting a patient who is listed on the accepted visitor list. Badges are available at any of the Welcome Centers or at any nurses' station. Badges are to be worn at all times and should be turned in at a Welcome Center or at exit points.
Smoking
Children's Hospital is offers a smoke-free environment that supports a healthy community made up of healthy patients, clients, families, employees and visitors. Children's Hospital does not permit the use of any tobacco product or the use of smokeless or "spit" tobacco including all property owned, leased or otherwise operated by the hospital, including buildings, grounds, streets, sidewalks and parking lots and structures.
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Room service
Food for your child
Children's Hospital has room service for patients. Children may order any item off the menu in their rooms between 7 a.m. and 9 p.m. There is no charge for room service. . Parents may leave a recorded message between 9 p.m. and 7 a.m. to order their child's meals for the following day.
Parent meal trays
Parents can purchase room service meal tickets in amounts of $2 at Cafe West, the Lower Level Dining Room, the Skywalk Deli or the Gift Shop. Tickets can be used to purchase snacks and meals from room service. Learn more about our 2-4-6-Ate! parent meal tray program.
Dining options
Café West
First floor, hospital
Open 23 hours daily (closed between 4 a.m. and 5 a.m.)
Café West offers a hot breakfast, salads, grilled panini sandwiches, soups, a kids' menu, specialty coffees and bottled beverages.
Lower Level Dining Room
Lower level, hospital
Open 6 a.m. to 7 p.m. weekdays
- 6 a.m. to 6:30 a.m. and 10 a.m. to 10:30 a.m.: continental breakfast.
- 6:30 a.m. to 10 a.m.: hot breakfast.
- 10:30 a.m. to 11 a.m.: set-up for lunch (Dining Room temporarily unavailable).
- 11 a.m. to 2 p.m.: lunch.
- 2 p.m. to 4:30 p.m.: snacks.
- 4:30 p.m. to 7 p.m.: dinner.
The Dining Room offers hot breakfasts, a salad bar, sandwich station, pizzas, soups, snacks and bottled and fountain beverages.
Skywalk Deli
Second floor Skywalk
Open 6:30 a.m. to 4:30 p.m. weekdays
The Skywalk Deli offers a variety of hot and cold selections, including sandwiches and salads. All items are to go. Seating is available.
Coffee Cabana
Second floor, Skywalk
Open 6:30 a.m. to 2 p.m. weekdays
Coffee Cabana offers a variety of specialty coffees and baked goods. It is open from 6:30 a.m. to 2 p.m. weekdays.
Wearing your parent/grandparent/guardian ID badge will give you a discount in Cafe West, the Lower Level Dining Room, the Skywalk Deli and Coffee Cabana.
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Visiting hours
Visiting the hospital
Upon admission, patient families are asked to list people who may be allowed to visit the child. This list may include grandparents, siblings, friends, teachers or anyone else who may support a child's recovery. For the safety of our children, anyone who is not on this list, will not be able to enter the hospital.
Visiting hours are from 8 a.m. to 8 p.m. daily. Parents, foster parents and grandparents may visit at anytime.
Overnight stays
In the hospital
A single sleeper couch is available in most patient rooms for one parent or grandparent to stay. We encourage parents to stay with their child in the hospital, but for safety reasons, we do not allow parents to have their child sleep with them on the parent bed.
Non-profit housing
Learn more about the Ronald McDonald House and Kathy's House.
Hotels and motels
Download a list of nearby hotels and motels here. Many offer discounts to parents of Children's Hospital patients. Use the contact information on the list to make your reservation.
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